Support Ticket Not Answered

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  • December 17, 2016 at 8:43 pm #185427
    Deven
    Participant

    I submitted a support ticket about 4 days ago and I haven’t heard anything back. My issue has two main parts:

    1.) I purchased the UpdraftPlus All Addons package and the Migrator, but when I log into my WP admin console, it shows that I’m still using the free one. I remember installing the paid plugin a while ago, but the message on the Premium / Extensions still says I’m using the free version.

    2.) I have one site, but I have multiple environments (test, staging, localhost and production). I’d like to migrate my latest production site to all my different environments, will migrator work on all different environments? I only have a license for two sites, so how can I make the Migrator work on all environments?

    December 17, 2016 at 8:50 pm #185428
    udadmin
    Keymaster

    Hi Deven,

    Check your spam folders…. our system shows that it was replied to within 4 hours of being submitted.

    If you can’t find it in there, let us know, and I will copy/paste the reply for you here.

    Best wishes,
    David

    December 17, 2016 at 9:04 pm #185432
    Deven
    Participant

    Apologies, I did find the response from your support team sent 3 days ago. However, one part of the question was still left unclear for me…..

    I have two licenses for Updraft Premium, what is the best way to allocate them across my different environments (production, test, staging and development/localhost)?

    I only need to regularly backup production, which I’m doing by sending backups to amazon S3. However, I need the Migrator on all the other environments so that I can frequently migrate a snapshot of production to the other environments (test, staging and development).

    Any help would be appreciated, thank you!

    December 19, 2016 at 6:30 pm #185669
    Dee Nutbourne
    Moderator

    Hi,

    We would recommend allocating one licence to your production environment.

    The Migrator can be activated separately from the main Premium licences, and your purchase includes an unlimited number of Migrator licences.

    Best Wishes,
    David N

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