HELP! Can’t install Addon: Google Drive, enhanced

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 30, 2024 at 9:54 pm #2028114
    Michael Wilhelm
    Participant

    We purchased this addon “Google Drive, enhanced” two months ago and have not been able to install it. I have followed the instructions on #5 here (https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/), but don’t see any evidence that it worked. Some observations:

    * There are no settings for Google Drive, enhanced listed under the “Premium / Extensions” tab
    * There are no new settings added after trying to install the addon — no evidence that it worked

    When I checked my licenses this is what it said:

    “UpdraftPlus : Google Drive, enhanced
    You’ve got itAdds enhanced capabilities for Google Drive users

    You have 1 available licence (total unexpired licences: 1)
    Update subscription expires: 2024-12-01.”

    According to this article (https://updraftplus.com/shop/google-drive-enhanced/) the following two fields should show up in addition to the “Google Drive Folder” field:

    * Google Drive Client Secret
    * Google Drive Client ID

    Please advise on how we can get this plugin installed and configured.

    Thank you

    January 30, 2024 at 9:54 pm #2028117
    Michael Wilhelm
    Participant
    This reply has been marked as moderator-only.
    January 31, 2024 at 2:25 am #2028345
    Bryle Crodua
    Moderator

    Hi

    May I know what plugin version currently installed on your site?
    Also it shows you already have UpdraftPlus Premium (Business 10 sites) which already includes all add-ons (GoogleDrive, enhanced – no need to buy separate add-on).

    Kind Regards,
    Bryle

    January 31, 2024 at 2:36 pm #2028941
    Michael Wilhelm
    Participant

    Hi Bryle,

    The UpdraftPlus version is: 2.23.14.26

    If GoogleDrive, enhanced is already included, then please refund our purchase for that addon.

    It sounds like you are saying they have changed how the addon works and your doc https://updraftplus.com/shop/google-drive-enhanced/ is not up-to-date accurate? Specifically, these two fields I mentioned (* Google Drive Client Secret * Google Drive Client ID) don’t show up in the current interface anywhere — Am I reading you correctly?

    February 1, 2024 at 9:37 pm #2030331
    Vanessa
    Moderator

    Hi Michael.

    That’s correct, this refers to how the plugin used to work.
    I have refunded the add on and cancelled the subscription as this is included in your Premium bundle.

    February 6, 2024 at 3:18 pm #2034896
    Michael Wilhelm
    Participant

    Thank you Vanessa. You may consider this ticket closed :)

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