Download not available

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Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • April 27, 2017 at 11:45 am #206195
    Isabelle
    Participant

    Hi

    I purchase “SFTP and FTPS and SCP” product, order n°206192 : but no download are available!

    Regards

    Isabelle

    April 27, 2017 at 6:22 pm #206283
    Dee Nutbourne
    Moderator

    Hi Isabelle,

    The add-ons are installed by a special update.

    Please could you follow through our installation guide:
    https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

    Best Wishes,
    David N

    April 27, 2017 at 9:04 pm #206309
    Isabelle
    Participant

    Hi,

    I think I installed correctly the extension (I did it, 2 days ago, for another website!) but :

    • In setting, a message say me “I’m not installed “SFTP” add-on!
    • If I test SFTP connection, a error message say: Résultat du test des réglages de SFTP: Failed: We were able to log in and move to the indicated directory, but failed to successfully create a file in that location.

    Can you help me to fix this bug please ?

    Isabelle

    April 28, 2017 at 4:34 pm #206427
    Dee Nutbourne
    Moderator

    Hi Isabelle,

    Please could you send us the UpdraftPlus version number?

    The error message that you are receiving indicates that the SFTP user account that is being used does not have the correct permissions to create a file on the SFTP location.

    Please could you check the permissions for your SFTP account?

    Best Wishes,
    David N

    April 29, 2017 at 1:20 pm #206546
    Isabelle
    Participant

    Hi,

    In fact,

    I bought SFTP on April 21, 2017: I installed it on a site and it works well, so I am very happy.
    So I bought SFTP again for another site on April 27,2017 : but not seeing any download available! I took the first I had already dating the 21 and already installed on another site. Indeed, I think it can not work!

    How to recover the SFTP I orderer on April 27,2017 please?

    Regards

    Isabelle

    May 2, 2017 at 1:22 pm #207026
    Dee Nutbourne
    Moderator
    This reply has been marked as private.
    May 2, 2017 at 1:27 pm #207028
    Isabelle
    Participant

    2.7

    May 2, 2017 at 1:38 pm #207036
    Isabelle
    Participant

    When I test the SCP/SFTP settings, the following message appears :

    Failed : We were able to log in and move to the indicated directory, but failed to successfully create a file in that location

    Regards

    Isabelle

    May 3, 2017 at 3:02 pm #207253
    Dee Nutbourne
    Moderator

    Hi Isabelle,

    The latest version of UpdraftPlus is 2.12.40.

    Please could you uninstall the current version of UpdraftPlus, and reinstall from a fresh copy?
    This, and full instructions on how to activate your add-on can be found in our installation guide:
    https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/

    Best Wishes,
    David N

    May 26, 2017 at 2:08 pm #211081
    Isabelle
    Participant

    Hi,

    It doesn’t work !!!!!!

    Please, fix this bug or refund my purchase …

    Regards

    Isabelle

    May 26, 2017 at 4:19 pm #211113
    Dee Nutbourne
    Moderator

    Hi Isabelle,

    Are you still receiving the same error message when testing the SFTP remote storage method?

    Please can you double check that the SFTP user that you have configured has the correct permissions to create and delete files in the directory you have chosen?

    Best Wishes,
    David N

    June 7, 2017 at 11:30 am #212943
    Isabelle
    Participant

    Hi,

    Indeed, the write permissions do not seem all the same in the domain.
    I was able to specify a path with the right permissions and it seems to work !

    Thank for your advice,

    Best regards

    Isabelle

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