MIGRATOR ADD-ON NOT REGISTERING

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  • September 5, 2018 at 4:36 pm #303612
    jessica
    Participant

    Hello, After I purchased new Migrator add on, I refreshed my zip file to the UpdraftPlus.com zip file, connected my account, hit “refresh connection” …. But the Migrator add on is not connecting to the account. It still says “Purchase this add on in store” and when I click the link it takes me to the site to which I’m signed in, having already purchased the software. No “Activate it on this site” flag, though I tried uninstalling and reinstalling plugin. Please help. Thanks!

    September 6, 2018 at 3:01 pm #303854
    jessica
    Participant

    Hello, I’m eagerly awaiting a response. Thanks!

    September 6, 2018 at 3:19 pm #303865
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the delay.

    From our records, it appears that the order is still pending payment.

    Please could you check your PayPal account and check if the charge succeeded/failed, or if it is being processed as an ‘echeck’?

    Best Wishes,
    David N

    September 6, 2018 at 5:00 pm #303909
    jessica
    Participant

    Hello, The first try did not go through, called my bank and they approved it, I purchased and it went through right away. This was yesterday afternoon. My account seems to reflect this. Not sure where is the confusion? It definitely went through, I can see it in my bank statement. What can we do from here? Thanks!

    September 6, 2018 at 5:33 pm #303920
    Dee Nutbourne
    Moderator

    Hi,

    Please could you send us the PayPal transaction ID? This should show in the charge details in your PayPal account.

    I can then track down the charge and update the order/licences accordingly.

    You can set your reply here to ‘private’.

    Best Wishes,
    David N

    September 7, 2018 at 12:18 am #303981
    jessica
    Participant
    This reply has been marked as private.
    September 7, 2018 at 3:16 pm #304108
    jessica
    Participant

    Hello, Sent you a private reply. Awaiting a response. Thanks!

    September 7, 2018 at 5:14 pm #304139
    Dee Nutbourne
    Moderator
    This reply has been marked as private.
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