Backup never finish…

Hi,

Please could you send us a copy of the full backup log?

The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Best Wishes,
David N

Hi Jane,

The log shows that the backup process is timed out or killed off.

Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 50Mb or 25Mb, save your settings and run a new backup.

Does the backup completes now?

If the backup still could not complete, could you try to upgrade your PHP to latest version?

This FAQ shows ways on how to limit and improve the resource usage: https://updraftplus.com/faqs/how-much-resources-does-updraftplus-need/

Kind Regards,
Bryle

Hi,

Apologies, I believe my colleague may have misinterpreted the log.

The backup appears to be running well until it is timed out. This would normally not be an issue, as the backup would then resume ~5 minutes later.

However, this does not appear to be the case here. This suggests that the scheduler for the site is not triggering tasks correctly.

Please could you try installing the free WP Crontrol plugin, and then check WP Admin->Tools->Cron Events? Do you see any error or warning messages on that page?

Best Wishes,
David N

Hi,

It appears that the WordPress scheduler has been explicitly disabled. This is usually done through the wp-config.php file. Please could you check this file for the following line:
define(‘DISABLE_WP_CRON’, true);
If this line is present delete it or comment it out (add // to the beginning of that line).

Regards,
Bryle