Unable to set Dropbox Remote Backup

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  • This topic has 7 replies, 3 voices, and was last updated 6 years ago by Luca.
Viewing 8 posts - 1 through 8 (of 8 total)
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  • November 3, 2018 at 12:26 pm #315776
    Luca
    Participant

    Hello Everyone,
    I already use Updraft Premium for some of my websites and I was able to configure them to backup to Dropbox however I am having some issues with my last website.

    The website is new so I don’t have any content yet, I installed updraft and activated the premium add-ons, no problem there. When I went to set the scheduled backups I was able to configure Google Drive but not Dropbox.

    When I select dropbox it sends me to a page to activate the connection and when I click the “Complete Setup” this just seems to refresh the page.

    I already tried:
    – Disabled all the other plugins
    – Full reinstall of WordPress and Updraft
    – Copy the URL to another page and open from there instead of clicking the button
    – With and without the folder created in Dropbox

    None of the above changed the behaviour.

    Can someone please help me?

    Thank you

    November 3, 2018 at 5:15 pm #315833
    Bryle Crodua
    Moderator

    Hi,

    Please can you send us screenshots of the error you are getting and send it using this form – https://updraftplus.com/paid-support-requests/

    Regards,
    Bryle

    November 4, 2018 at 2:28 am #315918
    Luca
    Participant

    I did but I am getting very slow response, I have a screen recording I can share with the step by step of what is happening

    November 5, 2018 at 6:10 pm #316269
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the delay. You should have heard back from one of our team now.

    If not, please could you send us a link to the video in a private reply here?

    Best Wishes,
    David N

    November 5, 2018 at 11:01 pm #316342
    Luca
    Participant
    This reply has been marked as private.
    November 6, 2018 at 6:06 pm #317584
    Dee Nutbourne
    Moderator

    Hi,

    Would it be possible to allow us access to your site, so we can perform some tests directly?
    I’m afraid that I have not come across this error before.

    If you would prefer, you can open a new support ticket via our form, and ask for the ticket to be assigned to David N. The ticket will then be passed directly to me.

    Best Wishes,
    David N

    November 6, 2018 at 10:27 pm #317653
    Luca
    Participant
    This reply has been marked as private.
    November 9, 2018 at 12:58 am #318294
    Luca
    Participant

    Thank you David for the Help.

    In my case the issue was due to Cloudflare caching, once “paused” Cloudflare and purged the cache I was able to configure Dropbox.

    SOLVED

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