by Andrea Howey | Aug 23, 2023
Our team will always do their utmost to help resolve any account or billing queries that you may have. One of the few things we can’t do unfortunately is change the details on a previously generated invoice e.g. VAT number, VAT amount or billing address. Updraft WP...
by Dee Nutbourne | Apr 12, 2021
A 2.5% surcharge will be added to orders made outside of the United Kingdom using PayPal as the payment option. PayPal’s several compulsory charges to us relating to national borders and internal currency conversions (which are largely accounting fictions...
by Dee Nutbourne | Jan 15, 2020
Our support team is able to provide additional documentation and assistance for purchases. Please note, some additional services may incur an administration fee. Documents which our support team are able to provide: Quotes Invoices/payment confirmations with...
by udadmin | Sep 19, 2014
An order enters the “pending” state when you have pressed the “Place Order” button at the checkout, but we have received no payment. Our system immediately fulfils orders when payment is received. If you were attempting to pay via PayPal, then...