by Andrea Howey | Aug 23, 2023
Our team will always do their utmost to help resolve any account or billing queries that you may have. One of the few things we can’t do unfortunately is change the details on a previously generated invoice e.g. VAT number, VAT amount or billing address. Updraft WP...
by Chris Read | Aug 2, 2023
Giving your browser permission to access the clipboard makes it easy for you to copy the information that you need to connect to UpdraftCentral. Enabling this feature will save you time; instead of manually copying the generated connection key, you’ll see an icon that...
by Chris Read | Jul 4, 2023
When creating a backup, UpdraftPlus uses Binary Zip or PHPZip to compress the backup files. If neither Binary Zip or PHPZip are available on your server, UpdraftPlus will use PclZip. PclZip is older and slower than Binary Zip or PHPZip and this may be causing your...
by Dee Nutbourne | Jan 13, 2022
If your malware scanner or other security detects possible malware in your UpdraftPlus files, you should take the following steps: 1. Check for false positives Some libraries used by UpdraftPlus use certain functions which can be flagged by malware scanners,...
by Dee Nutbourne | Jan 15, 2020
Our support team is able to provide additional documentation and assistance for purchases. Please note, some additional services may incur an administration fee. Documents which our support team are able to provide: Quotes Invoices/payment confirmations with...
by udadmin | Sep 19, 2017
Background: Since UpdraftPlus 1.13.8 (autumn 2017), UpdraftPlus has been able to do extra checks upon your database prior to restoration for compatibility. In particular, it will look at the MySQL server that WordPress is running on, and make sure that it supports the...
by udadmin | Mar 16, 2013
Go here.