2 licences expire soon, I have 2 other license available – how do I change

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • July 7, 2020 at 2:53 pm #613383
    Michael Kater
    Participant

    Hi,

    2 licenses expire soon. I have bought some weeks ago a package with 3 licenses and 2 of this package are not in use. How do I switch the websites with the soon to expire 2 old licenses to the 2 new licenses?

    Regards,
    Michael

    July 7, 2020 at 2:53 pm #613384
    Michael Kater
    Participant
    This reply has been marked as moderator-only.
    July 8, 2020 at 12:35 am #613733
    Bryle Crodua
    Moderator

    Hi,

    Can you provide us an order number of your recent purchase?
    You can tick the ‘Set as private reply’ box.

    Regards,
    Bryle

    July 8, 2020 at 7:15 am #613893
    Michael Kater
    Participant
    This reply has been marked as private.
    July 9, 2020 at 6:13 am #614747
    Bryle Crodua
    Moderator

    Hi,

    Apologies. It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Regards,
    Bryle

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Viewing 5 posts - 1 through 5 (of 5 total)
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