4 licenses expired altthoug I habe 9 lincenses available

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  • Author
    Posts
  • November 11, 2019 at 1:33 pm #457138
    Claude
    Participant

    Hi,

    I have renewed my package for 35 licenses (order #440330, Sept. 30).

    9 licenses are available. Nevertheless for 4 licenses I get the message “expired”. I have only 1 account. I didn’t succeed to renew the 4 expired licenses. Do I need to deinstall the Plugin and wait 30 days to release them?
    Is there a better way?

    Best wishes
    Claude

    November 12, 2019 at 12:50 am #457400
    Bryle Crodua
    Moderator

    Hi,

    Apologies.
    To further check on this, could you provide us your UpdraftPlus account email?

    Regards,
    Bryle

    November 12, 2019 at 10:13 am #457529
    Claude
    Participant

    Hi Bryle

    My email for my UpdraftPlus account is: [email protected]

    Regards,
    Claude

    November 12, 2019 at 3:44 pm #457677
    Bryle Crodua
    Moderator

    Hi Claude,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    November 13, 2019 at 9:29 am #457975
    Claude
    Participant

    Hi, Bryle
    Thank you for the adjustment, it worked fine! Great.

    Best Wishes
    Claude

    November 13, 2019 at 1:52 pm #458096
    Bryle Crodua
    Moderator

    Hi Claude,

    No problem.

    Pleae feel free to open a new thread if you encounter any issues.

    Regards,
    Bryle

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