assistance by form

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 21, 2022 at 6:19 am #1335832
    Thomas DA CUNHA
    Participant

    Hello,
    It’s been 3 days since I asked, as part of my paid UpdrafUp Premium subscription, for assistance with a restoration problem.
    I have just renewed the same request.
    When you call for support through the form, do you receive an email confirmation of your request?
    As far as I’m concerned, I don’t receive any, even in my spam.
    How long does it really take for the support to respond because they have a 24 hour commitment?
    Thank you

    January 21, 2022 at 6:19 am #1335833
    Thomas DA CUNHA
    Participant
    This reply has been marked as moderator-only.
    January 21, 2022 at 3:32 pm #1336147
    Bryle Crodua
    Moderator

    Hi,

    I have already replied to your support request. Kindly check your spam/junk folder just in case it got filtered.

    Thanks,
    Bryle

    January 21, 2022 at 10:25 pm #1336455
    Thomas DA CUNHA
    Participant

    Hello,

    I can’t make the clone because I don’t have access to my site anymore. How can I do it? Thanks

    January 24, 2022 at 2:01 pm #1338592
    Bryle Crodua
    Moderator

    Hi,

    I’ve sent you a reply to your support request.

    Thanks,
    Bryle

    January 24, 2022 at 2:28 pm #1338618
    Thomas DA CUNHA
    Participant

    Hi,
    Yes I answered you this morning by sending you my last backup. On the other hand, I see on Google Drive, that at this same date, several backups are available. I will send them all to you.
    Thanks

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