Backup error

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Viewing 12 posts - 16 through 27 (of 27 total)
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  • Author
    Posts
  • August 29, 2020 at 10:48 am #649772
    Bryle Crodua
    Moderator

    Hi Kenneth,

    Our refund policy is here: https://updraftplus.com/faqs/what-is-your-refund-policy/
    We give you 10 days to report a problem and if we are unable to resolve your issue, then we can provide you a refund within that period.

    Can you please share with us a copy of the backup log? So we can investigate further.

    Regards,
    Bryle

    August 29, 2020 at 10:48 am #649773
    Bryle Crodua
    Moderator

    Hi Kenneth,

    Our refund policy is here: https://updraftplus.com/faqs/what-is-your-refund-policy/
    We give you 10 days to report a problem and if we are unable to resolve your issue, then we can provide you a refund within that period.

    Can you please share with us a copy of the backup log? So we can investigate further.

    Regards,
    Bryle

    September 4, 2020 at 7:48 pm #654265
    Kenneth Chung
    Participant

    Hi there!

    I did not see that there was a second page.
    How can I share with you a copy of the backup log?

    Please let me know.

    Thank you.

    Best regards,

    Kenneth Chung

    September 4, 2020 at 8:00 pm #654288
    Kenneth Chung
    Participant

    To be honest with you,

    I do not get a refund but fix this problem.
    If it doesn’t work at all, I should get a refund.

    Please let me know.

    September 5, 2020 at 3:53 pm #654712
    Bryle Crodua
    Moderator

    Hi Kenneth,

    The log can be found in the Existing Backups tab of the UpdraftPlus dashboard. Copy the content in an online tool like https://pastebin.com/ or upload to Google Drive/Dropbox and share the link with us here.

    Regards,
    Bryle

    September 8, 2020 at 8:05 pm #656822
    Kenneth Chung
    Participant

    Hi Bryle,

    I am so sorry that somehow my existing backup files were deleted.
    After I changed to save in the google drive, I wasn’t able to find this file.
    Please if you can, please issue a refund.
    I think I just messed up with this files.
    I know it has been passed already to issue a refund.
    Please do so.

    Thank you.

    Best regards,

    Kenneth Chung

    September 9, 2020 at 7:31 am #657114
    Bryle Crodua
    Moderator

    Hi Kenneth,

    For refund requests, please fill in this form – https://updraftplus.com/paid-support-requests/

    Best Wishes,
    Bryle

    September 9, 2020 at 5:58 pm #657534
    Kenneth Chung
    Participant

    Thank you.

    I filled in that form that you provided above.

    Best regards,

    Kenneth Chung

    September 10, 2020 at 9:32 am #658047
    Bryle Crodua
    Moderator

    Hi Kenneth,

    Thank you! Please disregard my previous message on the ticket that you sent.
    Refund is being processed.

    Best Wishes,
    Bryle

    September 10, 2020 at 7:41 pm #658450
    Kenneth Chung
    Participant

    Thank you for your help Bryle.

    Best,

    Kenneth Chung

    September 17, 2020 at 7:35 pm #663780
    Kenneth Chung
    Participant

    Hi, there!
    Did you send a confirmation email for a refund?
    Please check status.

    Thank you.

    Best regards,

    Kenneth Chung

    September 18, 2020 at 11:08 am #664191
    Bryle Crodua
    Moderator

    Hi Kenneth,

    Yes, I did. Please can you check on your spam/junk folder if the email went there?

    This was what I’ve replied to you:

    Hi Kenneth,

I have processed the refund for you now.
Please allow a few days for the funds to show in your account.

Best Wishes,
Bryle

    Regards,
    Bryle

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