Backup fail

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  • October 18, 2020 at 8:41 pm #685418
    Sturby
    Participant

    Hi, I’ve never had a problem backing up until today, now it fails. I know you’ll need to see my error log, please let me know where to send it. Thank you —

    October 18, 2020 at 8:41 pm #685419
    Sturby
    Participant
    This reply has been marked as moderator-only.
    October 18, 2020 at 11:57 pm #685514
    Bryle Crodua
    Moderator

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    October 19, 2020 at 4:22 pm #686027
    Sturby
    Participant

    I realized I ran out of room on my dropbox account so I freed some up and the backup worked fine! Thank you for getting back to me. One other question, though. On my WordPress dashboard there’s a message encouraging me to upgrade to Updraft premium, though I already have. Do you know why that message would show up? Thanks.

    October 20, 2020 at 9:25 am #686398
    Bryle Crodua
    Moderator

    Hi,

    Please make sure you have installed the Premium version. You should have 2.16.30.24 to have the full version. If you currently have 1.16.30 then you will need to de-install it and follow this guide – https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/. You will not lose your backups in the process.

    Thanks,
    Bryle

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