backup fail, 526 error , i am blocked to submit ticket

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  • This topic has 5 replies, 3 voices, and was last updated 5 years ago by Bryle Crodua.
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  • April 1, 2019 at 4:54 am #370070
    sanmb1990
    Participant

    backup getting fail and in setting if i go to authenticate google drive its showing 526 error (invalid ssl certificate but host provider saying its valid not to worry) abd if go to raise the ticket its showing ‘you have been blocked ‘ . please solve issue soon

    April 1, 2019 at 6:47 am #370102
    hmane
    Moderator

    Hi,

    Sorry for the inconvenience caused.

    I’ve reported the Invalid SSL issue on auth.updraftplus.com to our System admins, and they are looking into it.

    I’ll keep you posted with progress that we make.

    Thank you for your time and patience.

    Regards,
    Harshad

    April 1, 2019 at 7:04 am #370112
    sanmb1990
    Participant
    This reply has been marked as private.
    April 1, 2019 at 10:05 am #370221
    hmane
    Moderator

    Hi,

    Can you please check now?

    LetsEncrypt recently changed their methods for SSL renewal, So it failed to update the SSL.

    However our System admins have fixed the SSL issue now.

    Please give a try connecting to remote storage.

    We sincerely apologize for any inconvenience caused.

    Thanks,
    Harshad

    April 1, 2019 at 11:22 am #370254
    sanmb1990
    Participant

    Thanks a lot Harshad.

    Now its working.

    April 2, 2019 at 3:08 pm #370854
    Bryle Crodua
    Moderator

    Hi,

    Glad it is working now.

    Regards,
    Bryle

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