Backup Hangs

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This topic contains 14 replies, has 2 voices, and was last updated by  Bryle Crodua 2 weeks, 5 days ago.

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  • #359617
    Jim
    Participant

    I started this at #330366 but have been too busy to provide the relevant information. My browser hangs quite often (but not always) after doing the backup and before doing the updates. If seems to hang more frequently if I lose focus on the browser window (but may just be my impression).

    A video showing the hang and the end of the log file: https://www.dropbox.com/s/twolngvnto5xgyv/Screen%20Recording%202019-03-05%20at%202.28.39%20PM.mov?dl=0

    The log file itself: https://www.dropbox.com/s/8p21q47m1o7ow4s/log.24325954ec42.txt?dl=0

    Thank you for your help.

    #359807
    Bryle Crodua
    Moderator

    Hi Jim,

    Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 100Mb or lower value, save your settings and run a new process.

    Do you still experience the same problem?

    Regards,
    Bryle

    #361493
    Jim
    Participant

    I reduced the size to 100Mb for all backups. Here it is hanging again, this time doing a simple database backup.

    The first backup was completed at 10:52 and then the screen hung until I noticed that it was hung and restarted it at 13:32. On the video below you can see the end of the waiting time and then restarting the backup at 13:32 — and how it just hung again after the second backup was complete.

    A video of the process can be viewed at https://www.dropbox.com/s/dgu87l3bwskptyd/log.bb4975c9d78c.txt?dl=0

    The log file from the second time can be viewed at https://www.dropbox.com/s/dgu87l3bwskptyd/log.bb4975c9d78c.txt?dl=0

    Browser: Chrome Version 72.0.3626.121 (Official Build) (64-bit) (the current latest version)
    UpdraftPlug Plugin: Version 2.16.6.24
    PHP: Version 7.3
    Provider: FastComet

    Is there anything else that you’d like to know?

    #363312
    Jim
    Participant
    #363628
    Jim
    Participant

    Bumping…

    #363670
    Bryle Crodua
    Moderator

    Hi Jim,

    Have you entered the API key for DIVI? It is possible that UpdraftPlus is unable to proceed with the update as it is not connected to their licence server.

    Regards,
    Bryle

    #363711
    Jim
    Participant

    Yes, everything updates fine if I eventually kill the UpdraftPlus backup that’s hanging (see videos) and then either restart it (which sometimes works) or just turn off UpdraftPlus and do the backup without it. The problem is definitely in UpdraftPlus.

    #364655
    Bryle Crodua
    Moderator

    Hi Jim,

    Best thing to do is to manually create a backup before updating DIVI. This is done by clicking on the “Backup Now” button in the “Backup/Restore” tab.
    Then you can just skip the backup before update when updating DIVI.

    Regards,
    Bryle

    #365123
    Jim
    Participant

    So, the automatic backup function is broken when the DIVI theme is activated? This hang happens without regard as to whether I’m updating a theme or a plugin.

    There are a lot of sites which use the DIVI theme, so I presume that UpdraftPlus would want to address a vulnerability in their product which causes it not to run with such a popular theme. Is UpdraftPlus working on this incompatibility or should I open a support ticket at Elegant Themes so they too can address this problem?

    • This reply was modified 1 month ago by  Jim.
    • This reply was modified 1 month ago by  Jim.
    #366104
    Jim
    Participant

    Still waiting for a reply. Is the DIVI not supported for UpdraftPlus for all browsers? Or only under Chrome?

    #367967
    Jim
    Participant

    Bump

    #368402
    Bryle Crodua
    Moderator

    Hi Jim,

    Apologies for the late reply.

    It is supported in all browsers. Does it work for you when using Chrome only?

    Regards,
    Bryle

    #368415
    Jim
    Participant

    That was my original question. Does UpdraftPlus have problems when used with the Chrome browser?

    My automatic-backups-before-updates continually hang. It doesn’t matter which of my web sites, whether I’m updating themes or plugins, and on sites using different themes. The only constant I can think of is that I usually use the Chrome browser.

    You can see the various videos and logs that I’ve posted in this thread, all showing the hang.

    I will try updating with other browsers and see if the problem is Chrome-specific (and perhaps with one of the Chrome extensions?).

    This is extremely frustrating. Unfortunately, my UpdraftPlus subscription doesn’t expire until 2020-01-08, so I’m sort of stuck with it and would appreciate help solving the problem that I’m having with it. Thanks.

    #370469
    Jim
    Participant

    I have been updating the same websites with Firefox and have had NO problem. At this point, I figure that it’s either the Chrome browser or — more probably — one of the Chrome extensions which is incompatible with UpdraftPlus. I don’t have time to figure out which one it is and so have moved to the Firefox browser.

    IF YOU’RE HAVING PROBLEMS WITH UPDRAFTPLUS AND CHROME, try another browser such as Firefox.

    #370856
    Bryle Crodua
    Moderator

    Hi Jim,

    Browser extensions are also powerful that could cause conflict with UpdraftPlus. You would have to deactivate them one by one to know which is causing the conflict.

    Regards,
    Bryle

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