Backups not working correctly

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  • May 23, 2022 at 12:41 pm #1452447
    Justine Thomas
    Participant

    We are having issues with scheduled backups.
    For a couple of our websites, our Updraft backups are not finishing completely and are backing up at different times to when they have been set to run.
    E.g. for one of our websites backups have been scheduled to be done daily but the website is only being backed up every two days.
    And on one of our other websites the backups are encountering errors and are not finishing correctly.

    Any advice on what the issues could be?

    May 23, 2022 at 12:41 pm #1452448
    Justine Thomas
    Participant
    This reply has been marked as moderator-only.
    May 23, 2022 at 3:03 pm #1452545
    Bryle Crodua
    Moderator

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    May 24, 2022 at 10:27 am #1453259
    Justine Thomas
    Participant
    This reply has been marked as private.
    May 25, 2022 at 8:21 am #1454190
    Justine Thomas
    Participant

    Hi,

    Thanks for the reply.
    1. Here is the latest full backup for partners.freeclix.com: https://we.tl/t-qLWDHfnRUe
    Plus, here is the latest backup we have tried to do which is showing as ‘unfinished’: https://we.tl/t-GnXxhCNup3

    We have set these backups to be stored in One Drive and Dropbox but for some reason they aren’t showing in Dropbox for this website.

    2. Our other issue is on freeclix.com. This website is set to backup daily but it is only backing up every two days.
    Here is the latest log for this website: https://we.tl/t-22JPFJNJVD

    Hope this helps. Let me know if you need any more information.
    Thanks!

    May 25, 2022 at 2:43 pm #1454519
    Bryle Crodua
    Moderator

    Hi,

    1. Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.
    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    2. 0265.801 (0) [Warning] A very large file was encountered: shop/freeclixstore_5cb709da191a0_20190417111122_archive.zip (size: 387.6 MB)
    There seems to be a very large file. You can either delete it if not necessary or exclude it from the backup list. Here’s how to exclude – https://updraftplus.com/faqs/how-can-i-exclude-particular-filesdirectories-from-the-backup/

    Thanks,
    Bryle

    June 1, 2022 at 9:47 am #1460683
    Justine Thomas
    Participant

    Hi Bryle,

    Thanks for this.
    1. I’ve updated the settings to split backups every 25Mb but the website is still not successfully backing up. So, I will pass this on to our server admin to investigate further.
    2. I have set the backup to exclude that file. Unfortunately, it cannot be deleted. I will wait to see if this resolves the issues on this website.

    Thanks

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