Backups to Google Drive rescheduling

[M.G.Participant]

Hi, I have a couple of sites where the upload to Google Drive seem to take a long time. It says it will be rescheduled and then after some time it continues. It says about errors in Curl.php?

Thanks for helping me out ;-)

A small portion of a log file:

0014.039 (0) Googledrive chunked upload: 2.7 % uploaded (1048576)
0014.231 (0) Googledrive chunked upload: 5.3 % uploaded (2097152)
0014.392 (0) Googledrive chunked upload: 8 % uploaded (3145728)
0014.548 (0) Googledrive chunked upload: 10.7 % uploaded (4194304)
0014.694 (0) Googledrive chunked upload: 13.4 % uploaded (5242880)
0074.699 (0) Google Drive: Upload error: Operation timed out after 60000 milliseconds with 0 bytes received (line: 117, file: /home/kameleon/domains/kameleoncommunicatie.nl/public_html/wp-content/plugins/updraftplus/includes/Google/IO/Curl.php)
0074.703 (0) An error condition has occurred for the first time during this job
0075.111 (0) Google Drive: quota usage: used=31211.2 MB, total=102400 MB, available=71188.8 MB
0075.120 (0) Google Drive: backup_2020-07-06-1632_Kameleon_ada0e08faab0-db.gz: Attempting to upload to Google Drive (into folder id: 1wQBNDBO-3Or_QDixaHsQj1lfjg9G19nM)
0075.579 (0) Googledrive chunked upload: 30.7 % uploaded (1048576)
0135.585 (0) Google Drive: Upload error: Operation timed out after 60000 milliseconds with 0 bytes received (line: 117, file: /home/kameleon/domains/kameleoncommunicatie.nl/public_html/wp-content/plugins/updraftplus/includes/Google/IO/Curl.php)
0135.598 (0) Retain: beginning examination of existing backup sets; user setting: retain_files=8, retain_db=8
0135.604 (0) Number of backup sets in history: 2; groups (db): 1
0135.606 (0) Examining (for databases) backup set with group_id=0, nonce=ada0e08faab0, datestamp=1594045929 (Jul 06 2020 14:32:09)
0135.610 (0) This backup set is the backup set just made, so will not be deleted.
0135.610 (0) Examining (for databases) backup set with group_id=0, nonce=84b5ea4e338e, datestamp=1594038179 (Jul 06 2020 12:22:59)
0135.610 (0) This backup set remains non-empty (f=1/d=1); will retain in history
0135.612 (0) Number of backup sets in history: 2; groups (files): 1
0135.614 (0) Examining (for files) backup set with nonce=ada0e08faab0, datestamp=1594045929 (Jul 06 2020 14:32:09)
0135.614 (0) This backup set is the backup set just made, so will not be deleted.
0135.616 (0) This backup set remains non-empty (f=1/d=1); will retain in history
0135.618 (0) Examining (for files) backup set with nonce=84b5ea4e338e, datestamp=1594038179 (Jul 06 2020 12:22:59)
0135.618 (0) This backup set remains non-empty (f=1/d=1); will retain in history
0135.618 (0) Retain: saving new backup history (sets now: 2) and finishing retain operation
0135.625 (0) Resume backup (ada0e08faab0, 0): finish run
0135.629 (0) Decremented the semaphore (fd) by 1
0135.631 (0) Semaphore (fd) unlocked
0135.633 (0) There were errors in the uploads, so the ‘resume’ event is remaining scheduled
0135.639 (0) Rescheduling resumption 1: moving to 100 seconds from now (1594046165)
0135.643 (0) No email will/can be sent – the user has not configured an email address.
0135.646 (0) De backup is niet afgemaakt; er is een hervatting gepland

[M.G.Participant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

The log shows:
“0074.699 (0) Google Drive: Upload error: Operation timed out after 60000 milliseconds with 0 bytes received (line: 117, file: /home/kameleon/domains/kameleoncommunicatie.nl/public_html/wp-content/plugins/updraftplus/includes/Google/IO/Curl.php)”

That message indicates that the CURL request is timing out
Could you check with your hosts to see why that is?

Regards,
Bryle

[M.G.Participant]

Hi Bryle,

I’ve checked with the hosting but there is not a clear answer yet…
I have 1 client at another hosting and there the backup goes well without upload-problems to Google Drive.
Can you maybe help me some more to where to look at? Is this because of some resources (which?) or PHP-settings (which?).
Or someone else has had this problem? And why does it upload some time and then it just stops?

Hope you can help me further!

Thanks

[Bryle CroduaModerator]

Hi,

Can you check and compare both sites if they are using the same CURL version? This can be found in the “Advanced Tools” tab.
It is possible that the current host is using an older version of it.

Thanks,
Bryle

[M.G.Participant]

Hi Bryle, sure:

The site where the problems are is using version 7.62.0
The site where it’s going fine is using version 7.54.0

So even newer? Could that be a problem?

[Bryle CroduaModerator]

Hi @M.G.,

Are you able to provide me access to the website so I can test?

Regards,
Bryle

[M.G.Participant]

This reply has been marked as private.

[M.G.Participant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi MG,

Thank you! I just tried logging in but says “FOUT: Verkeerde logingegevens.”. Can you double-check, please?

Thanks,
Bryle

[M.G.Participant]

Hmmm strange.. Can you check again?

[Bryle CroduaModerator]

Hi MG,

Thank you!

It actually shows that at some point the connection gets timed out. However, UpdraftPlus is able to continue the process and it shows that this does not affect the quality of the backup though. You just need to let UpdraftPlus run longer.

I will also take a note of this and ask our developers to investigate further.

Regards,
Bryle

[M.G.Participant]

Hi Bryle,

Thanks for checking, you are correct that UpdraftPlus continues after a timeout, and most of the times the backup finishes indeed.
But I’ve also seen that the retries are so many that the backup takes about 1 hour or sometimes even finishes with an error…

For most of the scheduled backups it’s not a big deal if it takes long, but for the “backup before updates” function (which I perform manually for all my clients once a week) and the errors it’s not handy. So I hope you’ll find some more issues that might cause it ;-)

Are you aware of certain other plugins that might cause these timeouts btw?

Thanks,
Marcel

[Bryle CroduaModerator]

Hi Marcel,

I hope you had a nice weekend.

We are not aware of any. Can you check if any of your plugins use Google Drive?

Regards,
Bryle

[M.G.Participant]

Hi Bryle,

At the moment I don’t have other plugins installed that use GD, but before UpdraftPlus I used another backup-plugin (xcloner) with which I also
uploaded to Google Drive… But I deactivated and removed this plugin. Could there still be a problem with this?

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