Cannot Activate or Update Premium Add On

UpdraftPlus Home Forums Paid support forum – UpdraftCentral site management plugin Cannot Activate or Update Premium Add On

  • This topic has 2 replies, 2 voices, and was last updated 1 month ago by Bryle Crodua.
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  • #590211
    Curt
    Participant

    I have several sites using the same license for Updraft Premium. I am running into issues trying to activate/update the premium add-ons to a new site I just installed Updraft to. The error message reads “Claim not granted – perhaps you have already used this purchase somewhere else, or your paid period for downloading from updraftplus.com has expired?”

    Also, when reviewing which sites are licensed in my account, I see a site that I do not own or control listed under my licenses. Can you “blow out” all licenses tied to my premium subscription and allow me to go in and “re-register” all of my sites?

    #590212
    Curt
    Participant
    This reply has been marked as moderator-only.
    #596649
    Bryle Crodua
    Moderator
    This reply has been marked as moderator-only.
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