Cannot connect a new Site – Connection Error

[MarcusParticipant]

Hi,
i can’t connect a new site to my central (it would be the 10th, so it’s a new issue).
Every time i try to add – the following error occurs:

Error: This key could not be added – it may be too long since you generated it; please try again.

I tried all methods, same again and again.

Do you have any advice?

Siteinfo: https://www.clickisi.com/files/siteinfo.jpg
javaconsole: https://www.clickisi.com/files/java.jpg

[Dee NutbourneModerator]

Hi,

It is possible that your site’s server’s clock is misconfigured. Could you check that the server is set to the correct time (your hosts/server admin should be able to confirm this).

Best Wishes,
David N

[MarcusParticipant]

Hi David,

strange – i literally changed nothing, but trying to connect from my home-pc instead my office – now it worked.

Thank you

[udadminKeymaster]

Hi Marcus,

The time on the computer that the browser was running on may also be involved. Glad you got it working!

David

[JensParticipant]

Hi,
same Problem here.
The interesting thing ist, that the time from my Backup is for Example 9:15, the time from my Central key is then 8:15.
And whe i try to add a new Website: Error: This key could not be added – it may be too long since you generated it; please try again.

what can i do?

[Dee NutbourneModerator]

Hi Jens,

Are you using UpdraftCentral Cloud, or the self-install plugin?

Could you (or your hosts/server admin) check the server clock for your site?

Best Wishes,
David N

[JensParticipant]

Hi David,
i use the self-install plugin.
Both Website, mothership and client, are on the same Server.

And what i dont understand is the different time in Backup and Key generation.

[udadminKeymaster]

Hi Jens,

The time for the “Created:” field in the UpdraftCentral tab is in UTC, whereas backups are shown according to the WordPress timezone. Assuming that your timezone is UTC+1, those two times are the same, so it sounds like the problem is somewhere else.
Looking at the code, as far as I can see, only the server time matters (so, even if wrong, if it’s the same server, it should be consistent), and it allows a 3-hour window (so even if there was a timezone error of 1 hour, that should not be involved). So, I am puzzled. It may be that timezone is not involved at all – the place in the code where that is checks other things too. Can you try again, and copy/paste the key into this thread (as a private reply), and confirm that it failed when attempted?

David

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