cannot update plugin – The package contains no files.

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin cannot update plugin – The package contains no files.

  • This topic has 3 replies, 2 voices, and was last updated 1 week, 2 days ago by Timothy Doyle.
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  • #1115798
    Timothy Doyle
    Participant

    I have the multi-site plugin upgrade (license is current and backups are working), but I cannot upgrade the UpdraftPlus plugin any more. it ends in this error:

    Downloading update from https://updraftplus.com/?udm_action=download&slug=updraftplus&muid=1&etoken=Ou8iMJeXlp%2BRv6RLL9XZTQZs%2B0P5iKrIjcc6LyENpItYtdQhl%2FDlAo%2Bgr6FCVXlRAamqyU0AxgiDr1GfLYz2CmJdgQ0KxbXys5TS1MgTvB8ffzPtc1yLEl%2BhwDPt4v5NFcyQHRebDWOh59ZEdLMCZIXhy9sGlrMel7WJFvLbrevqHNE%2F9G2Pxu%2BqIxVm6AVudLYaDKZrgbYpK5%2FNIP3fcw%3D%3D&ig=/77d64afb…
    
    Unpacking the update…
    
    Installing the latest version…
    
    The package could not be installed. The package contains no files.
    
    Plugin update failed.

    I think I recall this happening some time in the past and I had to manually install the plugin from a plugin archive file… can anyone help me? Thanks…

    #1115799
    Timothy Doyle
    Participant
    This reply has been marked as moderator-only.
    #1116142
    Bryle Crodua
    Moderator

    Hi,

    Apologies,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Regards,
    Bryle

    #1116963
    Timothy Doyle
    Participant

    thank you!

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