Cannot update to Premium 2

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  • #1233398
    beeleefla
    Participant

    Sorry Cannot fill out your support forum because my website url is gone….see below

    Cannot update to Premium, I think i found the answer. As you can tell when you go to https;//willfulbeauty.com the site cannot be reached. My provider boxhosting.co.uk disappeared – into the great unknown and took my website with it. I started a new one on Bluehost (thank God) but its not ready for primetime and not published I’m wondering if the mess is somehow caused by Updraft showing that I have more than 2 websites (staging and live on Bluehost) plus the dead boxhost……… which would make technically 3 sites.

    Divi is my Theme of choice and I am using updraft Version: 2.16.61.1

    #1205611

    Could this be right? How do I untangle from boxhost? I also need to move willful to the new domain but can’t do that either.

    #1233399
    beeleefla
    Participant
    This reply has been marked as moderator-only.
    #1233819
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the late reply.

    I can see that one of your premium license was used on a staging/development site. Please refresh the page and you should be able to activate “all add-ons”.

    Thanks,
    Bryle

Viewing 3 posts - 1 through 3 (of 3 total)
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