Can’t activate onedrive addon

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Viewing 15 posts - 1 through 15 (of 21 total)
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  • Author
    Posts
  • October 19, 2020 at 3:06 pm #685968
    elbert
    Participant

    Just purchased backup to onedrive addon but can not set up access Keep getting run around in circles. I see others are having same problem.

    October 19, 2020 at 3:06 pm #685969
    elbert
    Participant
    This reply has been marked as moderator-only.
    October 20, 2020 at 7:47 am #686336
    Bryle Crodua
    Moderator

    Hi,

    Can you please let us know the version of UpdraftPlus premium plugin installed?

    Regards,
    Bryle

    October 20, 2020 at 7:59 am #686342
    elbert
    Participant

    Good Day – I followed instructions, deleted free version and installed Version: 2.16.30.0

    Al-J

    October 20, 2020 at 8:12 am #686351
    Bryle Crodua
    Moderator

    Hi,

    The last digit in a 4-part version number is the number of installed add-ons. If you have 2.16.30.24, that means you have 24 add-on/s installed.

    The most common values are:
    .0 – No add-ons installed
    .1 – A single add-on installed
    .24 – All add-ons installed (full Premium)

    Could you please try to reconnect the plugin by entering your username and password in the “Premium/Extensions” tab?

    Regards,
    Bryle

    October 20, 2020 at 8:17 am #686352
    elbert
    Participant

    Please re-read version number. The las number is ) not 4 – Version: 2.16.30.0

    October 20, 2020 at 8:33 am #686359
    Bryle Crodua
    Moderator

    Hi,

    What site are you trying to connect?
    If OneDrive add-on has been activated, version number should show 2.16.30.1.

    Regards,
    Bryle

    October 20, 2020 at 8:55 am #686370
    elbert
    Participant

    Don’t quite understand question – When I click on “Premium/Extensions” tab and enter user & passwords I get a message telling me I’m connected. I then scroll down to the add on boxes to one drive support but it just offers me a opportunity to buy add on in the store. – Would it help if I send you my user name and password to mw wp control panel (via private reply) and you can check it out for yourself? I have used your backup addons before with no problems whatsoever.

    October 20, 2020 at 8:58 am #686371
    Bryle Crodua
    Moderator

    Hi Elbert,

    Sure, please send me login so I can check first hand.

    Thanks,
    Bryle

    October 20, 2020 at 9:04 am #686374
    elbert
    Participant
    This reply has been marked as private.
    October 20, 2020 at 9:05 am #686376
    elbert
    Participant
    This reply has been marked as private.
    October 21, 2020 at 8:42 am #687118
    elbert
    Participant

    It has been 24 hours since I posted access to you via private reply, There has been absolutely no response. If you are not going to help me, please tell me how to get a refund.

    Thanx

    Al-j

    October 21, 2020 at 10:08 am #687152
    Bryle Crodua
    Moderator

    Hi Elbert,

    Apologies for the delay.

    Can you link me to your website please?

    Regards,
    Bryle

    October 21, 2020 at 10:20 am #687153
    elbert
    Participant

    Good Day Bryle – Yesterday I sent you user and password via private reply in above 2 post #686374 and #686376. If you did not receive them I must not be using private reply correctly. Please advise

    Thanx
    Al-j

    October 21, 2020 at 11:38 am #687196
    Bryle Crodua
    Moderator

    Hi Al-j,

    I received it but I don’t know the link to your website. Can you please share?

    Hope you’re day is going well so far.

    Thanks,
    Bryle

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