UpdraftPlus Home › Forums › Paid support forum – UpdraftCentral site management plugin › Can't Activate Updraftplus Premium
Tagged: Activate Updraftplus Premium
- This topic has 4 replies, 3 voices, and was last updated 1 year, 6 months ago by Dee Nutbourne.
- March 30, 2019 at 5:27 pm #369618Elane ColemanParticipant
I have Updraftplus Premium installed and I am trying to activate the plugin on my sites, but I get this message on 2 of my sites
but not all
You are presently connected to an UpdraftPlus.Com account.
If you bought new add-ons, then follow this link to refresh your connection.
“Assigned to this site – please follow this link to update the plugin in order to activate it”
But when I click the link, it takes me to plugins needing updating – Updraftplus is not one of them because it is up to date.
I have tried deactivating ALL plugins but to no avail!
Help pleaseApril 1, 2019 at 10:06 am #370223Bryle CroduaModerator
Can you provide me with the order number for your license please? So I can pull up your account and check your licenses.
BrylesApril 1, 2019 at 1:14 pm #370304Elane ColemanParticipant
[Order #369335] (March 29, 2019)April 3, 2019 at 12:02 am #371120Elane ColemanParticipant
It has been several days since my first post, what can you tell me?
Should I ask for a refund or are you going to fix the problem?April 12, 2019 at 4:41 pm #375217Dee NutbourneModerator
Apologies for the delay.
It appears that those two sites were stuck on expired licences.
I have adjusted your licences to correct this. Please could you reconnect the sites to your account?
You should then be able to update correctly.
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