Cant install updraftplus

This topic contains 1 reply, has 2 voices, and was last updated by  udadmin 5 years, 1 month ago.

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  • Author
    Posts
  • #18033
    Steve
    User

    Hi

    i hope someone can help me, I installed the free version of backupplus the purchased the backupplus premium as instructed I deleted the free version but everytime I try to install the paid version I get the failed to install message followed by this

    /content/shard2/sites3/a/b/abbeytaxisfarnham.co.uk/web/wp-content/plugins/updraftplus/ can someone tell me how to get out of this

    Thanks

    Steve

    #18624
    udadmin
    Keymaster

    Hi Steve,

    That indicates that the previous version is still there. If it’s not showing in the WP plugins page, then you should remove it manually (i.e. remove the folder wp-content/plugins/updraftplus by FTP).

    Best wishes,
    David

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