- This topic has 8 replies, 3 voices, and was last updated 1 month, 1 week ago by Bryle Crodua.
- August 18, 2020 at 9:26 pm #642570Mark WilliamsParticipant
Is there a known issue with UpdraftPlus on 5.5? I have been investigating on a test server and found myself unable to update any plugins (the updates just continued showing “Updating…” and never completing). After quite some time wondering what was happening, I realized that the prompt to take a backup, presented by UpdraftPlus before a plugin is updated, wasn’t being displayed. Sure enough, right at the bottom of the screen was some poorly-formatted text (half of it off the screen), which seemed to that warning, rather than the popup I normally get.
I deactivated UpdraftPlus and can update all plugins fine. Reactivating results in the problem happening.
My guess is that there’s some problem with the UX for UpdraftPlus and 5.5. I did a quick search here and nothing leapt out, so wondered if this is a known issue?August 18, 2020 at 9:26 pm #642571Mark WilliamsParticipantThis reply has been marked as moderator-only.August 18, 2020 at 9:28 pm #642572Mark WilliamsParticipant
I should add that I downgraded to WordPress 5.4.2 and can update plugins again, with UpdraftPlus activated.August 19, 2020 at 11:30 am #642957Bryle CroduaModerator
Can you try installing this plugin and see if it fixes the issue? https://wordpress.org/plugins/enable-jquery-migrate-helper/
BryleAugust 19, 2020 at 1:57 pm #643074Mark WilliamsParticipant
Thank you for the response, Bryle. I downgraded and, for now, will stay on 5.4.2 so don’t have a 5.5 environment at hand. So, this was really just to check if there was an issue here, for awareness. It does seem pretty distinct so hopefully something that can be looked at before many of us move to 5.5.September 15, 2020 at 3:38 pm #662010alenka.dermolParticipant
I have encountered exactly the same situation on one of my sites which is on WP 5.5.1. Installing the suggested (enable jquery migrate helper) plugin doesn’t help, the error persists. It is not possible to update any plugin without deactivating Updraft first.
I have spent quite some hours troubleshooting this, along with my host, without success :-(September 16, 2020 at 10:05 am #662603Bryle CroduaModerator
Do you get any error message when updating? If so, please can you send us a screenshot? You cannot attach files here so please use online tools or upload to cloud storage and share the link here.
BryleSeptember 16, 2020 at 11:50 am #662663alenka.dermolParticipant
I don’t get any message, it is just spinning and nothing happens…
I wait around one minute and then reload the page because nothing happens.
AlenkaSeptember 17, 2020 at 11:15 am #663440Bryle CroduaModerator
Can you try to temporarily deactivate all the other plugins and switch to default WordPress theme?
Do you still get the same issue? It is possible that one of the plugins/theme used is causing the issue.
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