Change Wording of Back-Up Status Notification

[Ryan GrantParticipant]

Is it possible to change the wording of the back-up status notification that is sent by email?

Latest status:
The backup apparently succeeded and is now complete

Specifically remove the word “apparently”. Our client receives these notifications and “apparently succeeded” makes them question if the back-up actually was successful.

Thanks!

[Ryan GrantParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

Maybe ‘apparently’ has a different nuance over your side of the pond? Over here, it can mean ‘to all appearances – i.e. as far as it’s possible to tell’. A totally literal message like “we think the backup succeeded, but who knows, Dropbox could have lied about receiving the data and deleted it instead, etc etc…” would probably worry more people than it helped!

Thanks,
Bryle

[Ryan GrantParticipant]

Hi Bryle,
Yes, I would say that is correct. Here in North America ‘apparently’ pretty much says, “As far as we can tell, we THINK the back-up completed.” So that does cast some doubt on if the service is actually working from a client standpoint. I don’t have any doubts when it comes to the backups, but from a client standpoint it might be worth considering changing that.

Ryan

[Bryle CroduaModerator]

Hi Ryan,

I will send your feedback to our development team.

Thanks,
Bryle

[Ryan GrantParticipant]

Great. Thanks Bryle.

[Jeffrey SafireParticipant]

I apparently agree with Ryan’s assesment of this status notification, although I can neither confirm or deny that.

When I first saw that notification (which also displays on-screen when UpdraftPlus completes a backup,) I spent ~20 minutes checking the validity of the backup, since I assumed “apparently” meant something strange may have occured but, UP couldn’t tell for certain if the backup completed successfully.

[Author]

Posts