Clone failure.

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  • July 4, 2020 at 4:29 pm #611505
    Lin
    Participant

    I am trying to clone my site but it stalled. I stopped and restarted it more than once, but to no avail. After a couple of hours I received an email notification that cloning had failed. Can you help me?
    Here is a link to the log.
    https://www.dropbox.com/l/scl/AAC9yXbBKLWFa7uK2rSqmaF6-KjtljqMGrs

    July 4, 2020 at 4:29 pm #611506
    Lin
    Participant
    This reply has been marked as moderator-only.
    July 5, 2020 at 10:23 am #611827
    Lin
    Participant

    Can anyone help me, please?

    July 6, 2020 at 4:49 am #612296
    Bryle Crodua
    Moderator

    Hi Catherine,

    Apologies for the delay over the weekend.

    I have requested access to the log. Please can you accept so I can view it?

    Thanks,
    Bryle

    July 6, 2020 at 10:13 am #612444
    Lin
    Participant

    Hi Bryle. No need to apologise for the weekend delay. It’s good to have at least one day off in a week!
    I have given permission for you to view the log. So hope you can help.
    Thanks,
    Lin

    July 6, 2020 at 1:43 pm #612561
    Bryle Crodua
    Moderator

    Hi Catherine,

    Thanks for accepting the request.

    I can see that the backup has failed. UpdraftPlus was not able to successfully clone the site in this case.
    Please can you ask your host/server admin to increase your server resources (I/O limit, maximum_execution_timeout and site memory)?

    Regards,
    Bryle

    July 6, 2020 at 8:30 pm #612867
    Lin
    Participant

    Hello again Bryle.
    I am sorry to report that my effort at cloning has failed again, despite my host boosting what you asked.
    I have sent you a message from Dropbox with the log.

    I can’t understand why this cloning upload does not work, when my regular weekly full backups upload with no problem, can you explain this?

    If there is nothing further you can suggest, I will just abandon my plan to clone my site on Updraftclone.
    Would I then be able to be reimbursed for the tokens I have bought?

    Lin

    July 7, 2020 at 1:33 pm #613307
    Bryle Crodua
    Moderator

    Hi Lin,

    Apologies if it did not work for you. We would be able to process a refund. Please send a refund request using this form – https://updraftplus.com/paid-support-requests/

    Regards,
    Bryle

    July 7, 2020 at 2:39 pm #613370
    Lin
    Participant
    This reply has been marked as private.
    July 8, 2020 at 5:29 pm #614335
    Bryle Crodua
    Moderator

    Hi Lin,

    Apologies if we failed to meet your expectations.

    Best Wishes,
    Bryle

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