Clone Tool Not Working

[Brooke ThompsonParticipant]

I’m trying to clone one of my sites so that I can troubleshoot a problem I’m having but the backup for the clone keeps stalling out. I’ve tried reducing the “split” setting to 50mb but it didn’t resolve my issue. Please let me know what you need from me to try and resolve this issue. Thank you!

[Brooke ThompsonParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi Erin,

Could you reduce the split archive size down to 25mb?
Also, please temporarily deactivate any caching or security plugins and attempt a new clone.
Please let me know if the issue persists.

Thanks,
Bryle

[Brooke ThompsonParticipant]

I did that and it worked but I wasn’t able to login to the clone because I usually login through my host and not through the wordpress login. I now have the ability to log in through the wordpress login but whenever I try to create a new clone, it stalls out again even though the settings that worked initially are still there.

[Bryle CroduaModerator]

Hi Erin,

You will need to login using your username and password to your clone. You can reset the password for your clone.

On your other clone, can you let me know at which step of the clone process are you stuck? Please send us a screenshot. Upload the file in a cloud storage as you can’t attach a file here.

Thanks,
Bryle

[Brooke ThompsonParticipant]

You can view the log and a screenshot of where the clone got stuck here: https://www.dropbox.com/sh/vxaf9lzi5zg7evz/AAB7T8TqoC8Im1DDHbtEQRdoa?dl=0

[Bryle CroduaModerator]

Hi Erin,

The log shows it is still running on UpdraftPlus version 2.16.21.1? Can you confirm if this is correct? If yes, pleaes update to latest version 2.16.61.x.

Upon checking the log I also see this “4197.062 (10) The attempt to close the zip file returned an error (PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature). List of files we were trying to add follows (check their permissions).”
This usually means that your server disk space is already full. Please check and clear a lot of space.

Thanks,
Bryle

[Brooke ThompsonParticipant]

I was finally able to get the website to clone but it’s not an exact clone of the website. The problem I’m having on the actual site isn’t showing up on the cloned site.

[Bryle CroduaModerator]

Hi Erin,

Can you tell me which clone? Also the original/source site for comparison please?

Thanks,
Bryle

[Brooke ThompsonParticipant]

This is the clone: https://v32vzs7w7ns.c.updraftclone.com/
This is the original site: https://www.kickapoo-casino.com/

The problem I’m trying to replicate and solve can be found on this page: https://www.kickapoo-casino.com/promotions/

On the clone, it doesn’t show the promos under the “see full calendar” button: https://v32vzs7w7ns.c.updraftclone.com/promotions/

[Bryle CroduaModerator]

Hi Erin,

Looking at the developer console there seems to be an error with JS in the theme.

Please ask your developer to check?

Thanks,
Bryle

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