Core, uploads and plugins refusing to backup

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin Core, uploads and plugins refusing to backup

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #18014
    udadmin
    Keymaster

    Hi David,

    We’re seeing some strange behaviour when backing up and I have no idea how to begin identifying the problem. We have chosen to backup all files (core, plugins etc), however Core, Uploads and Plugins haven’t backed up for the past 6 or 7 attempts. I’ve included a lot of information below, if you need anything else let me know.

    Many thanks,

    John

    Our configuration looks like the following:

    updraft.jpg

    The available backups look like the following:

    updraftbackups.jpg

    What’s strange is the log file only has one line:

    0055.734 (0) Did not create plugins zip (0) – not needed

    The emailed backup report is below:

    Latest status:
    The backup apparently succeeded (with warnings) and is now complete
    Backup began:
    2014-01-22 12:23
    Contains:
    Files and database
    Errors / warnings:
    0 errors, 1 warnings
    Warnings

    A zip error occurred – check your log for more details.

    Note that warning messages are advisory – the backup process does not stop for them. Instead, they provide information that you might find useful, or that may indicate the source of a problem if the backup did not succeed.

    Time taken:
    0 hours, 1 minutes, 57 seconds
    Uploaded to:
    Amazon S3

    Themes (files: 1)

    backup_2014-01-22-1223_effect_hope_ed8be2aff84c-themes.zip
    Size: 0 Mb, SHA1 checksum: da39a3ee5e6b4b0d3255bfef95601890afd80709

    Others (files: 1)

    backup_2014-01-22-1223_effect_hope_ed8be2aff84c-others.zip
    Size: 0 Mb, SHA1 checksum: da39a3ee5e6b4b0d3255bfef95601890afd80709

    Database (files: 1)

    backup_2014-01-22-1223_effect_hope_ed8be2aff84c-db.gz
    Size: 0 Mb, SHA1 checksum: da39a3ee5e6b4b0d3255bfef95601890afd80709

    The log file has been attached to this email.
    Debugging information

    YTozMzp7czoxNToicmVzdW1lX2ludGVydmFsIjtpOjMwMDtzOjg6ImpvYl90eXBlIjtzOjY6ImJh
    Y2t1cCI7czo5OiJqb2JzdGF0dXMiO3M6ODoiZmluaXNoZWQiO3M6MTE6ImJhY2t1cF90aW1lIjtp
    OjEzOTA0MTE0MzM7czoxMToiam9iX3RpbWVfbXMiO2Q6MTM5MDQxMTQzMy4xMDA3NDQ7czo3OiJz
    ZXJ2aWNlIjthOjE6e2k6MDtzOjI6InMzIjt9czoxMToic3BsaXRfZXZlcnkiO2k6ODAwO3M6MTE6
    Im1heHppcGJhdGNoIjtpOjI2MjE0NDAwO3M6MTc6ImpvYl9maWxlX2VudGl0aWVzIjthOjY6e3M6
    NzoicGx1Z2lucyI7YToxOntzOjU6ImluZGV4IjtpOjA7fXM6NjoidGhlbWVzIjthOjE6e3M6NToi
    aW5kZXgiO2k6MDt9czo3OiJ1cGxvYWRzIjthOjE6e3M6NToiaW5kZXgiO2k6MDt9czo2OiJ3cGNv
    cmUiO2E6MTp7czo1OiJpbmRleCI7aTowO31zOjEwOiJtdS1wbHVnaW5zIjthOjE6e3M6NToiaW5k
    ZXgiO2k6MDt9czo2OiJvdGhlcnMiO2E6MTp7czo1OiJpbmRleCI7aTowO319czoxMjoib3B0aW9u
    X2NhY2hlIjthOjA6e31zOjE4OiJ1cGxvYWRlZF9sYXN0cmVzZXQiO2k6MDtzOjg6Im9uZV9zaG90
    IjtiOjA7czoxNToiYmFja3VwX2RhdGFiYXNlIjtzOjg6ImZpbmlzaGVkIjtzOjEyOiJiYWNrdXBf
    ZmlsZXMiO3M6ODoiZmluaXNoZWQiO3M6MTI6InJ1bnNfc3RhcnRlZCI7YToxOntpOjA7ZDoxMzkw
    NDExNDMzLjE5OTEzNjt9czo2OiJiaW56aXAiO2I6MDtzOjIyOiJmaWxlY3JlYXRpbmdfc3Vic3Rh
    dHVzIjthOjM6e3M6MToiZSI7czo2OiJvdGhlcnMiO3M6MToiaSI7aTo2O3M6MToidCI7aTo2O31z
    Ojg6Indhcm5pbmdzIjthOjE6e3M6MTM6InppcGNsb3NlZXJyb3IiO3M6NTU6IkEgemlwIGVycm9y
    IG9jY3VycmVkIC0gY2hlY2sgeW91ciBsb2cgZm9yIG1vcmUgZGV0YWlscy4iO31zOjk6InJ1bl90
    aW1lcyI7YToxOntpOjA7ZDoxMTcuNjgzODI4MTE1NDYzMjY7fXM6MTI6InNoYTEtdGhlbWVzMCI7
    czo0MDoiZGEzOWEzZWU1ZTZiNGIwZDMyNTViZmVmOTU2MDE4OTBhZmQ4MDcwOSI7czoxMjoic2hh
    MS1vdGhlcnMwIjtzOjQwOiJkYTM5YTNlZTVlNmI0YjBkMzI1NWJmZWY5NTYwMTg5MGFmZDgwNzA5
    IjtzOjE4OiJiYWNrdXBfZmlsZXNfYXJyYXkiO2E6NDp7czo2OiJ0aGVtZXMiO2E6MTp7aTowO3M6
    NTg6ImJhY2t1cF8yMDE0LTAxLTIyLTEyMjNfZWZmZWN0X2hvcGVfZWQ4YmUyYWZmODRjLXRoZW1l
    cy56aXAiO31zOjExOiJ0aGVtZXMtc2l6ZSI7aTowO3M6Njoib3RoZXJzIjthOjE6e2k6MDtzOjU4
    OiJiYWNrdXBfMjAxNC0wMS0yMi0xMjIzX2VmZmVjdF9ob3BlX2VkOGJlMmFmZjg0Yy1vdGhlcnMu
    emlwIjt9czoxMToib3RoZXJzLXNpemUiO2k6MDt9czoxMDoiYmluc3FsZHVtcCI7YjowO3M6MjA6
    ImRiY3JlYXRpbmdfc3Vic3RhdHVzIjthOjM6e3M6MToidCI7czoxNToid3BfdGF4b25vbXltZXRh
    IjtzOjE6ImkiO2k6Mzk7czoxOiJhIjtpOjM5O31zOjE0OiJ1c2VmdWxfY2hlY2tpbiI7aTowO3M6
    ODoic2hhMS1kYjAiO3M6NDA6ImRhMzlhM2VlNWU2YjRiMGQzMjU1YmZlZjk1NjAxODkwYWZkODA3
    MDkiO3M6MTk6InVwbG9hZGluZ19zdWJzdGF0dXMiO2E6Mzp7czoxOiJpIjtpOjM7czoxOiJ0Ijtp
    OjM7czoxOiJwIjtpOjA7fXM6NDQ6InVwbG9hZGVkX3MzLTBmOTg5MGI3NWUwYTY3MzE2ZjNiOWI3
    NDMxZDViYzRkIjtzOjM6InllcyI7czo0MToidXBsb2FkZWRfMGY5ODkwYjc1ZTBhNjczMTZmM2I5
    Yjc0MzFkNWJjNGQiO3M6MzoieWVzIjtzOjQ0OiJ1cGxvYWRlZF9zMy1hZGVmYWNiNzMwOGJlY2Y5
    YjA4NDU0ZTY5OGM3ZGExNiI7czozOiJ5ZXMiO3M6NDE6InVwbG9hZGVkX2FkZWZhY2I3MzA4YmVj
    ZjliMDg0NTRlNjk4YzdkYTE2IjtzOjM6InllcyI7czo0NDoidXBsb2FkZWRfczMtYzk1OGU4ZmNk
    ZDc4NmE0OWRlMWFiZmQ1YjA1NDkwM2IiO3M6MzoieWVzIjtzOjQxOiJ1cGxvYWRlZF9jOTU4ZThm
    Y2RkNzg2YTQ5ZGUxYWJmZDViMDU0OTAzYiI7czozOiJ5ZXMiO30=

    YTo3OntzOjY6InRoZW1lcyI7YToxOntpOjA7czo1ODoiYmFja3VwXzIwMTQtMDEtMjItMTIyM19l
    ZmZlY3RfaG9wZV9lZDhiZTJhZmY4NGMtdGhlbWVzLnppcCI7fXM6MTE6InRoZW1lcy1zaXplIjtp
    OjA7czo2OiJvdGhlcnMiO2E6MTp7aTowO3M6NTg6ImJhY2t1cF8yMDE0LTAxLTIyLTEyMjNfZWZm
    ZWN0X2hvcGVfZWQ4YmUyYWZmODRjLW90aGVycy56aXAiO31zOjExOiJvdGhlcnMtc2l6ZSI7aTow
    O3M6MjoiZGIiO3M6NTM6ImJhY2t1cF8yMDE0LTAxLTIyLTEyMjNfZWZmZWN0X2hvcGVfZWQ4YmUy
    YWZmODRjLWRiLmd6IjtzOjc6ImRiLXNpemUiO2k6MDtzOjk6ImNoZWNrc3VtcyI7YToxOntzOjQ6
    InNoYTEiO2E6Mzp7czo3OiJ0aGVtZXMwIjtzOjQwOiJkYTM5YTNlZTVlNmI0YjBkMzI1NWJmZWY5
    NTYwMTg5MGFmZDgwNzA5IjtzOjc6Im90aGVyczAiO3M6NDA6ImRhMzlhM2VlNWU2YjRiMGQzMjU1
    YmZlZjk1NjAxODkwYWZkODA3MDkiO3M6MzoiZGIwIjtzOjQwOiJkYTM5YTNlZTVlNmI0YjBkMzI1
    NWJmZWY5NTYwMTg5MGFmZDgwNzA5Ijt9fX0=

    #18546
    Jennifer
    Participant

    That last post was by me, David. Sorry, I thought I was logged in when I posted it.

    #18547
    udadmin
    Keymaster

    Hi John,

    I need to see the log file to say anything useful – please can you send it to [email protected] ?

    Best wishes,
    David

    #18549
    Jennifer
    Participant

    That’s the strange thing, the past 7 or 8 log files only contain one line:

    0104.299 (0) Did not create plugins zip (0) – not needed

    All of the backups that have missing parts have the same log file, which contains just one line.

    #18550
    udadmin
    Keymaster

    Hi John,

    How are you looking at the log file? Is it from the one attached to the report email, or do you get something different if you directly FTP in to wp-content/updraft and get it from there?

    David

    #18551
    Jennifer
    Participant

    I clicked the ‘Log’ button next to the restore point in the WP admin area. Same result viewing through ssh (vi).

    #18552
    udadmin
    Keymaster

    That is indeed very odd. It seems to suggest some kind of filesystem malfunction. Perhaps disk full, or account quota full?

    David

    #18553
    Jennifer
    Participant

    Thanks David. I’ll check with our host.

    #18563
    Jennifer
    Participant

    So …. we have 115GB storage free on our hosting :(

    I tried another manual backup and hit ‘show log’ while the backup was processing and I got a partial log. I will email it to [email protected]

    When the backup completes and I click ‘show log’ it only has the one line I mentioned previously.

    #18564
    udadmin
    Keymaster

    Perhaps disk corruption? If all the log files were identical, right down to the timing of 0104.299 seconds, then I’d say that the blocks on the filesystem are messed up, as it’s not feasible that several backup runs could all hit the same issue at the same time to the nearest millisecond.

    Anyway, on the new log:
    0004.329 (0) A zip error occurred – check your log for more details.
    … Unknown: ZipArchive does not return error messages

    To get more informative error messages from a different zip engine, add this to your wp-config.php and then start a new backup:

    define(‘UPDRAFTPLUS_PREFERPCLZIP’, true);

    David

    #18565
    Jennifer
    Participant

    Thanks David, I’ve tried adding the line to wp-config.php but no luck. I’m only getting one-liners again:

    0310.247 (1) Did not create plugins zip (0) – not needed
    0008.440 (0) Did not create plugins zip (0) – not needed

    What are the implications of uninstalling and re-installing the plugin? Would the plugin detect our S3 backups when we re-install?

    Thanks,

    John

    #18566
    udadmin
    Keymaster

    Hi John,

    If you suspect that plugin files are corrupt, then unisntalling/re-installing won’t affect the database, so that’s safe. (There’s a “Wipe Settings” button that will affect the database, but it’s not compulsory to press that).

    It’s a very weird issue. When UD opens the log file it requests to open it with “append” access. So, a 1-line log file should not be possible unless there’s a problem with the filesystem. i.e. UD doesn’t go back and forth up and down the log file, changing stuff. It just opens it at the end, and writes new data.

    Do you have shell access to the server? If so, then you could try a backup from the command line; see: https://updraftplus.com/faqs/can-i-run-backups-from-the-shell/ … the advantage of this is that you can then copy/paste the log output from your terminal/screen, and not lose it. Then at least we’d be able to see a whole log file to see what the zip message is.

    David

    #18567
    udadmin
    Keymaster

    P.S. Out of interest – who is the hosting company?

    #18569
    Jennifer
    Participant

    I do have shell access and tried running the PHP file. I was met with the following error:

    “Your server is running PHP version 4.3.2 but WordPress 3.8 requires at least 5.2.4.”

    I think that PHP-CLI must be using a lower version than CGI?

    The hosting company is http://www.internethosting.ca

    #18570
    udadmin
    Keymaster

    Yes – your log file said PHP 5.3.28.

    4.3.2 is an antique – May 2003! (https://www.php.net/ChangeLog-4.php#4.3.2). You should definitely ask them to get that sorted so that you have something usable from the CLI.

    Best wishes,
    David

Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘Core, uploads and plugins refusing to backup’ is closed to new replies.