Deleting old backups fails

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Deleting old backups fails

Tagged: 

Viewing 15 posts - 1 through 15 (of 23 total)
1 2
  • Author
    Posts
  • February 10, 2020 at 1:50 pm #510889
    JanSkinnerup
    Participant

    Hi

    I’m running the UpdraftPlus backup plugin on several sites. They all upload backups to Onedrive for Business. That part works fine.

    The settings are such that it should keep the last 5 backup sets. However, when completing a new backup it doesn’t delete the oldest one. That is, it deletes the the database backup files. But the backup files containing all the WordPress files, plugins, themes… those files are not deleted.

    It is the same on all the sites I run.

    Looking at the backup page in WordPress it only lists 5 existing backups. So it clearly “thinks” it has delete the old backups. But if I manually do a “scan remote repository” all the backups not delete show up again.

    Any ideas?

    February 10, 2020 at 3:26 pm #510961
    Bryle Crodua
    Moderator

    Hi,

    Please can you send us a screenshot of the backup list?
    Please note that “Backup before update” are not included in the backup retention rule.

    Regards,
    Bryle

    February 10, 2020 at 3:47 pm #510984
    JanSkinnerup
    Participant

    Hi

    Sure. Where do want me to send it to? I can’t seem to attach a screenshot here?

    I don’t use the “backup before update” feature. These are regular weekly scheduled backups :-)

    February 11, 2020 at 4:01 pm #511738
    Bryle Crodua
    Moderator

    Hi,

    Please use an online tool like https://prnt.sc/ to take a screenshot and post the link here.

    Thanks,
    Bryle

    February 11, 2020 at 4:26 pm #511764
    JanSkinnerup
    Participant

    Here you go: https://prnt.sc/r0tjvf

    February 12, 2020 at 3:18 pm #512386
    Bryle Crodua
    Moderator

    Hi,

    Thank you for the screenshot!

    Can you try to click on the “Rescan remote storage” link? Does that update your backup list?
    It appears to me that the other backups no longer exist and just needs to be refreshed to get the updated list.

    Regards,
    Bryle

    February 12, 2020 at 4:55 pm #512453
    JanSkinnerup
    Participant

    Here you go… scanning remote storage reveals two additional backup sets (minus the database backups)

    https://prnt.sc/r1d4uo

    I have manually delete older backup files so for now there are only two older sets.

    Best regards
    Jan

    February 13, 2020 at 3:10 pm #513068
    Bryle Crodua
    Moderator

    Hi,

    Are you able to provide us access to your website please? So we can check first hand.

    Regards,
    Bryle

    February 20, 2020 at 4:13 pm #517527
    JanSkinnerup
    Participant

    Hmmm… my answer from the other day didn’t seem to go through. But yes I can provide you with access. Where shall I sende login information to?

    February 20, 2020 at 4:17 pm #517532
    JanSkinnerup
    Participant

    Also… from mondays backup you can see that it runs the backup and then thinks that it deletes the oldest complete backup set (from january 13th):
    https://prnt.sc/r58wu6

    February 20, 2020 at 4:17 pm #517533
    JanSkinnerup
    Participant

    But scanning the remote storage shows us:
    https://prnt.sc/r58x67

    PS. For some reason I can’t seem to post a reply with 2 links in it?

    February 21, 2020 at 1:59 pm #518108
    Bryle Crodua
    Moderator

    Hi,

    I would like to a look further from your WP dashboard.

    You can send the login here. Just make sure to mark your reply as private (checkbow below “Set as private reply”).

    Regards,
    Bryle

    February 21, 2020 at 8:36 pm #518346
    JanSkinnerup
    Participant
    This reply has been marked as private.
    February 28, 2020 at 8:23 pm #522629
    JanSkinnerup
    Participant

    Any news on this issue? :-)

    February 29, 2020 at 11:49 am #517529
    JanSkinnerup
    Participant

    Also… from mondays backup you can see that it runs the backup and then thinks that it deletes the oldest complete backup set (from january 13th):
    https://prnt.sc/r58wu6

    But scanning the remote storage shows us:
    https://prnt.sc/r58x67

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 23 total)
1 2
  • The topic ‘Deleting old backups fails’ is closed to new replies.