Divi Builder error (not enough memory)

[S. D.Participant]

Hi,

We are having memory issues with our clone. We are using the Divi Builder and Divi BodyCommerce plugin. We have already disabled all plugins that we do not use and the issue still remains.

“Allowed memory size of 367001600 bytes exhausted (tried to allocate 20480 bytes)”

From the theme builder page, where you create the product page template and try to load/import the layout, the error occurs. Based on the error logs, WordPress is running out of memory while fetching the layouts from the backend.
To fix this, we will have to increase the PHP memory limit from the main server config file: /etc/opt/remi/php80/php.ini. SSH access via wwwuser doesn’t have write access for us to do this ourselves. Can someone increase the memory limit high enough so the clone can be worked with?

Next to above, it would also be nice if we could enable all plugins without the clone having loading issues. But let’s first make the Divi Builder work so we can continue working on the clone.

Thanks.

[S. D.Participant]

This reply has been marked as moderator-only.

[VanessaModerator]

Can you add the following to your wp-config.php

define( ‘WP_MEMORY_LIMIT’, ‘512M’ );

[VanessaModerator]

Can you add the following to your wp-config.php

define( ‘WP_MEMORY_LIMIT’, ‘512M’ );

[S. D.Participant]

We tried that already but that does not work. PHP memory limit seems to be set to 350MB so WordPress memory settings cannot exceed that. The .htaccess method doesn’t work and we cannot write to the php.ini file.

[VanessaModerator]

Hi,

You will need to resize the clone.
To do this;
Goto: https://updraftplus.com/my-account/clones/
Then goto Manage clone >> Resize clone.
I would start with the size 2 clone and then size up if you need to.

[VanessaModerator]

Hi,

You will need to resize the clone.
To do this;
Goto: https://updraftplus.com/my-account/clones/
Then goto Manage clone >> Resize clone.
I would start with the size 2 clone and then size up if you need to.

[VanessaModerator]

Hi,

You will need to resize the clone.
To do this;
Goto: https://updraftplus.com/my-account/clones/
Then goto Manage clone >> Resize clone.
I would start with the size 2 clone and then size up if you need to.

[S. D.Participant]

We upgraded to Size 2 but there is still the 350MB PHP memory limit, it wasn’t upgraded to a higher limit.

[S. D.Participant]

Still not working. We just want to load a layout from the Divi Library, this is not possible with Size 2? We have disabled all plugins except the Divi ones and it’s still the same “not enough memory” issue. I’m not going to keep upgrading the clone until we pay 5 tokens a week just to be able to use it for one simple task alone.

Can someone increase the PHP limit for us? Otherwise we are forced to have to look for another service.

[S. D.Participant]

Can someone help?

[Bryle CroduaModerator]

Hi,

Apologies, I have asked our developers to help us increase the memory limit.

Thanks,
Bryle

[S. D.Participant]

It’s working now, thanks a lot!

[Bryle CroduaModerator]

Hi,

Glad it is working now.

Best Wishes,
Bryle

[Author]

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