UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Downgrading my subscription from Enterprise to Personal
- This topic has 7 replies, 2 voices, and was last updated 4 years, 1 month ago by Bryle Crodua.
-
AuthorPosts
-
February 20, 2020 at 8:27 pm #517682PaulParticipant
Hi there,
We currently have the UpdraftPlus Enterprise subscription and we are planning to downgrade it to maybe Business or Personal subscription since we do not have a lot of sites.
(1) If I am planning to downgrade it to the Personal subscription (up to 2 sites), do we need to remove the unnecessary sites first, keeping only 2 sites before downgrading?
(2) How do we proceed in downgrading the subscription?
(3) If we are downgrading to Personal, are we paying $42 (USD) or $70 (USD)?Thanks!
February 21, 2020 at 1:54 pm #518097Bryle CroduaModeratorHi,
Yes, you can downgrade or upgrade and still get 40% discount. Just make sure you enter the fortyoffrenewal coupon code at checkout.
If you have a current subscription, you will need to cancel it first and purchase a new one. To do this, first make sure you are logged-in on your UpdraftPlus.com account, go to our shop page, purchase the license that you wish to purchase, proceed to checkout and apply the renewal code.
Regards,
BryleFebruary 21, 2020 at 2:11 pm #518127PaulParticipantThank you Bryle!
(1) When should I renew the subscription, before or when the license expires?
(2) I have renewed the license on March 1, 2019, but on the ‘Licenses’ page, it says ‘Update subscription expires: 2020-03-13.’ Is the expiry date March 1, 2020 or March 13, 2020?Thanks!
February 22, 2020 at 11:18 am #518634Bryle CroduaModeratorHi Paul,
Please can you provide me your UpdraftPlus.com email address please? So I can check for you.
Thanks,
BryleFebruary 24, 2020 at 2:09 pm #519725PaulParticipantHi Bryle,
It’s [email protected]
February 24, 2020 at 3:36 pm #519784Bryle CroduaModeratorHi,
Renewal period is 6 weeks before and 4 weeks after your license expires. You should still be able to renew your license after a month.
Your licence will expire on March 13, 2020. The expiration is from the date you first purchase your UpdraftPlus Premium.
Regards,
BryleFebruary 24, 2020 at 4:22 pm #519803PaulParticipantThanks Bryle!
If I am planning to downgrade it to Personal subscription (up to 2 sites), do I need to remove the unnecessary sites first, keeping only 2 sites before downgrading?
February 25, 2020 at 5:16 am #520141Bryle CroduaModeratorHi Paul,
Yes, it is best to remove the other sites that you no longer wish to be retained.
Regards,
Bryle -
AuthorPosts
- The topic ‘Downgrading my subscription from Enterprise to Personal’ is closed to new replies.