Failed to upload to Google Drive

[Deborah BassParticipant]

My Backup report states there are errors; that some files failed to upload to Google drive.

I previously had the free version and I’ve upgraded if that is helpful information. Since I upgraded; there are errors.

Here’s part of the error report:

Spry Sparrow: Backup Report
Backup made by UpdraftPlus 2.16.21.24
Backup of:
https://sprysparrow.com
Latest status:
The backup attempt has finished, apparently unsuccessfully
Backup began:
2019-12-11 01:02
Contains:
Files and database (Full backup)
Errors / warnings:
4 errors, 0 warnings
Errors
Google Drive: backup_2019-12-11-0102_Spry_Sparrow_135871b595fa-uploads.zip: Failed to upload to Google Drive
Google Drive: backup_2019-12-11-0102_Spry_Sparrow_135871b595fa-uploads2.zip: Failed to upload to Google Drive
Google Drive: backup_2019-12-11-0102_Spry_Sparrow_135871b595fa-uploads3.zip: Failed to upload to Google Drive
Google Drive: backup_2019-12-11-0102_Spry_Sparrow_135871b595fa-uploads4.zip: Failed to upload to Google Drive
Time taken:
2 hours, 56 minutes, 53 seconds
Uploaded to:
Google Drive
Plugins (files: 1)

What shall I do?

[Bryle CroduaModerator]

Hi,

Please could you send us a copy of the latest full backup log?

This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Regards,
Bryle

[Deborah BassParticipant]

This reply has been marked as private.

[Bryle CroduaModerator]

Hi,

Please login to your website, navigate to Settings > UpdraftPlus Backups > Existing Backups > click view log and click the “Download” button to download the backup log.

After download, copy the content of the log and paste it to pastebin.com, create new paste and share to us the link to the file.

Regards,
Bryle

[Deborah BassParticipant]

I sent dropbox files the other day. Didn’t you get them. At any rate, here are files from Pastebin per your request. There were three files generated on 12/12/19, but one says there is an error.

This is that report. https://pastebin.com/QQvTKq1z

[Deborah BassParticipant]

I’m trying to post more reports but it’s not working!

[Deborah BassParticipant]

https://pastebin.com/1grXhyz8

[Deborah BassParticipant]

https://pastebin.com/sBbrAQsL

[Deborah BassParticipant]

Sorry. I tried several times to upload both links at once and it wouldn’t work. So, those last two reports are for 12-14-19. There were 8 errors this time.

Thanks for your help.

I bought Updraft Plus Support. Is this the only way to get assistance? My site is not protected for several days now.

Also, I trust that sharing these files publicly is appropriate. Please let me know.

Thanks again! Deborah

[Bryle CroduaModerator]

Hi Deborah,

Thanks so much for sending the log files.

This issue is due to intermittent connectivity to Google Drive.

To confirm that the issue is not due to a problem with the account on Google’s end, please could you try connecting the plugin to a different Google Drive account and attempting a new backup?

If the issue persists, then I’m afraid that there is nothing further that can be done via WP Admin. Only the server and network admins will have the necessary access to investigate why the connection is intermittent.

Apologies for the inconvenience.

Best Wishes,
Bryle

[Deborah BassParticipant]

Today, 12/14/19, 1:24 a.m., there are 8 errors: https://pastebin.com/1grXhyz8

12/14/19, 1:00 a.m. : https://pastebin.com/sBbrAQsL

Also, I’m concerned about posting this public. Is that okay or is there a way to make it private?

And I’m not getting follow-up replies via email and have to keep checking this site a zillion times for your reply. I have the box checked for notification. (??)

I”m frustrated. I paid for Updraft Plus support and this is going very slow. Is there quicker support for paid customers or is this it? My site isn’t backing up and I’m concerned.

As stated before, I really need your help and I’m not that saavy about this process. I already sent the files via Dropbox previously and haven’t heard anything. Is there a phone number for support?

Thank you for your effort. I just need a resolution.

Deborah

[Deborah BassParticipant]

Here are the reports for 12/14/19 per your request:
https://pastebin.com/1grXhyz8
https://pastebin.com/sBbrAQsL

I hope sharing these files publicly is okay. If not, please let me know.

I recently paid for Updraft Plus Premium so that I could get support. Currently, my website is not protected. Is there any way to get a resolution quicker? Is this chat the only way to get assistance?

I appreciate your help but this is taking days.

Thank you.

[Deborah BassParticipant]

Thank you!

I’m not sure which one is “full”, but these are the last two.

https://www.dropbox.com/s/i8wrtix0rqnmij2/log.4424d765d4e8%20%2012-11-19%201.23%20am%20Updraft%20Backup.txt?dl=0

https://www.dropbox.com/s/u5dxxuck6xpea6x/log.9c8ea49b2925%20%2012-11-19%201.2%20am%20Updraft%20Backup.txt?dl=0

[Deborah BassParticipant]

Thank you!

I’m not sure which one is “full”. Here are the two latest that aren’t “Not Finished”.

https://www.dropbox.com/s/i8wrtix0rqnmij2/log.4424d765d4e8%20%2012-11-19%201.23%20am%20Updraft%20Backup.txt?dl=0

https://www.dropbox.com/s/u5dxxuck6xpea6x/log.9c8ea49b2925%20%2012-11-19%201.2%20am%20Updraft%20Backup.txt?dl=0

[Deborah BassParticipant]

More error reports. This time there are 8 errors:

https://pastebin.com/1grXhyz8

https://pastebin.com/sBbrAQsL

Let’s try this for the 3rd time!

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