Failing Backups after new install

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • December 10, 2019 at 3:53 pm #475879
    Acxiom-IT
    Participant

    Greetings support folks!

    I have just installed the premium version of the plugin (2.16.20.24) on all 10 of our sites.

    Scheduled backups are occurring on 7 of them.

    How can I determine the root cause of the failing backups on the remaining 3?

    Many thanks in advance.

    December 11, 2019 at 4:37 pm #476496
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the late reply.

    Please can you send us a copy of the backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    Please use an online service such as Dropbox or Pastebin for the log, and post the link here.

    Best Wishes,
    Bryle

    December 12, 2019 at 5:00 pm #477184
    Acxiom-IT
    Participant

    Hello Bryle,

    Unfortunately there doesn’t appear to be anything to send as there are no ‘Existing Backups’…all I can see directly in the plugin interface is the message in the “Last log message:” section is ‘An error condition has occurred for the first time during this job (Dec 07 04:00:59)’

    Can you tell me where the log would be kept in the file structure? I have access to that.

    Additionally if it would be helpful, i’m available for a screen share at your convenience.

    Cheers,
    Ken Fortenberry
    Application support

    December 13, 2019 at 4:31 pm #477644
    Bryle Crodua
    Moderator

    Hi Ken,

    The logs are stored in the “wp-content/updraft” folder of your WP install.

    Regards,
    Bryle

    December 13, 2019 at 5:11 pm #477662
    Acxiom-IT
    Participant

    Hmmm…unfortunately, the only things in that directory are a couple of files which your forum will not allow me to name. Neither of them have any log information.

    Would you like to see them anyway?

    December 17, 2019 at 4:06 pm #479428
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the late reply.

    Yes, please send them over and I can check.

    Regards,
    Bryle

    December 18, 2019 at 8:11 pm #480123
    Acxiom-IT
    Participant

    Do you have a secure location where we can place the files?

    December 19, 2019 at 6:34 pm #480600
    Bryle Crodua
    Moderator

    Hi,

    You can mark the reply as “private” or send it to us using our customer support form here – https://updraftplus.com/paid-support-requests/

    Regards,
    Bryle

    January 7, 2020 at 5:16 pm #489923
    Acxiom-IT
    Participant

    Hello Bryle, apologies for the extended absence. Out on holiday and looks like this got dropped.

    I would be happy to send you the two files…just need to know how best to get them to you.

    Thanks,
    Ken

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