Files fail to download from Google

[JoshuaParticipant]

This has been happening on multiple sites (same Google Cloud VM) from about WP 4.9.7 to present (5.0.1).

The 1st file of a set will download (plugins-1) but any additional files of that type immediately fail (plugins-2, etc).

https://www.useloom.com/share/edb16492ba31480e893df978f878881c

Sometimes I can redownload the files. But sometimes I get bad files and have to FTP in to delete them.

Any ideas how to fix this?

[Dee NutbourneModerator]

Hi,

Please could you open your browser developer console (CTRL+SHIFT+J or F12 in most browsers, then click the ‘console’ tab), and attempt to download the backup files?

Do any errors or warnings appear in the developer console? If so, please could you send us a copy or screenshot?

Best Wishes,
David N

[JoshuaParticipant]

Why didn’t I think of that!?

1 alert:

[Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check https://xhr.spec.whatwg.org/.

Screenshot: https://cl.ly/60315b96e609

[JoshuaParticipant]

Any recommendations?

[Dee NutbourneModerator]

Hi,

Apologies for the delay.

I’m afraid that that message is not related to UpdraftPlus.

Would it be possible to allow us access to the site? If so, please could you open a support ticket with the details here:

https://updraftplus.com/paid-support-requests/

Best Wishes,
David N

[JoshuaParticipant]

Let me see if it will do it on a fresh install on the server. (I blame the server – a VM on Google Cloud.) Then I’ll set it up.

Thanks,

Josh

[Author]

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