First experience with paid version and totally failed with clone

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Viewing 15 posts - 1 through 15 (of 17 total)
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  • July 2, 2020 at 9:45 am #609993
    Marcel Bosch
    Participant

    Hi,

    After using duplicator for years we thought we go to one stop solution Updraftplus.

    Our first experience is “not” so good.

    Clone website from hosting company ABC to our server, website is visible but we can´t login on our clone website. Now probably the problem is that the website on hosting company ABC is using wordfence and this is the reason why it fails.

    Reading all documentation but is little unclear.

    Questions:

    1. as mentioned in the documentation is better to deactivate the plugin(s) for cache and others, but does that also mean if you make a normal backup with updraftplus ??? (what is impossible to i just think it will work)
    2. to clone website on other server, it say deactivate but can we just deactivate wordfence without problem ? As they have tons of options even to remove the database info. We just want to make a simple fast clone of the website.
    3. if they use custom login url with wordfence is that automatically available in the cloned website ? Or must we remove this “custom” login but what happens if we deactivate wordfence.

    Is there any detailed information step by step how to clone website using wordfence, we dont like to brake the old website.

    July 2, 2020 at 9:45 am #609994
    Marcel Bosch
    Participant
    This reply has been marked as moderator-only.
    July 3, 2020 at 7:07 am #610680
    Marcel Bosch
    Participant

    Anyone ?

    July 3, 2020 at 11:50 am #610808
    Bryle Crodua
    Moderator

    Hi Marcel,

    I’m so sorry for the late reply.

    As for your questions, I’ve answered each of them below.

    1. as mentioned in the documentation is better to deactivate the plugin(s) for cache and others, but does that also mean if you make a normal backup with updraftplus ??? (what is impossible to i just think it will work)
    > Yes, I would suggest you exclude them from the backup. If not, you can just unzip the plugins.zip and remove the plugins so it will not be included from the restore/migration.

    2. to clone website on other server, it say deactivate but can we just deactivate wordfence without problem ? As they have tons of options even to remove the database info. We just want to make a simple fast clone of the website.
    > Yes, it will just be a temporary deactivation. You can reactivate it back after the backup is complete.

    3. if they use custom login url with wordfence is that automatically available in the cloned website ? Or must we remove this “custom” login but what happens if we deactivate wordfence.
    > I have not tried it. However, using other custom login plugin just works fine.

    If you have any other questions, please don’t hesitate to ask.

    Thanks,
    Bryle

    July 3, 2020 at 12:12 pm #610821
    Marcel Bosch
    Participant
    This reply has been marked as private.
    July 4, 2020 at 9:38 am #611361
    Bryle Crodua
    Moderator

    Hi Marcel,

    Can you please send us a copy of the migration log too? So we can help investigate on the issue.
    You can find this log in the ‘wp-content/updraft’ directory of your new site location.
    Please copy the contents into an online tool (such as https://pastebin.com/ ) and post the link here.

    Best Wishes,
    Bryle

    July 5, 2020 at 5:57 am #611772
    Marcel Bosch
    Participant
    This reply has been marked as private.
    July 6, 2020 at 4:11 pm #612702
    Bryle Crodua
    Moderator

    Hi Marcel,

    I can see that the restoration was successful.

    I suspect that the issue is due to a WordFence plugin that is installed on your site. Our migration guide suggests that you disable any caching or security plugins as it is known to cause issues when migration/cloning a website.

    You can try to access the site via FTP and temporarily deactivate the plugin. See if that fixes the site and then you can re-activate the plugin after.

    Regards,
    Bryle

    July 6, 2020 at 4:35 pm #612719
    Marcel Bosch
    Participant
    This reply has been marked as private.
    July 7, 2020 at 12:13 pm #613257
    Bryle Crodua
    Moderator

    Hi Marcel,

    Are you able to provide me WordPres and FTP access please? I will check first hand.

    Thanks,
    Bryle

    July 8, 2020 at 9:19 am #613952
    Marcel Bosch
    Participant
    This reply has been marked as private.
    July 8, 2020 at 5:56 pm #614362
    Bryle Crodua
    Moderator

    Hi Marcel,

    Thanks! Yes, the link is not shown to other users.

    I will test and see if I can reproduce the same issue. I will get back to you as soon as possible.

    Regards,
    Bryle

    July 13, 2020 at 6:56 am #617606
    Marcel Bosch
    Participant
    This reply has been marked as private.
    July 13, 2020 at 1:01 pm #617810
    Bryle Crodua
    Moderator

    Hi Marcel,

    I’m doing the test now. I will get back as soon as I have finished testing.

    Thanks,
    Bryle

    July 13, 2020 at 3:12 pm #617889
    Bryle Crodua
    Moderator

    Hi Marcel,

    I’ve found out that the issue is coming from the theme that you are using. Base on the PHP error log, I could see this “[13-Jul-2020 15:03:11 UTC] PHP Fatal error: Uncaught Error: Call to undefined function Theme\Licenses\acf_get_setting() in /var/www/html/wp-content/themes/dehof/src/lib/Licenses/AdvancedCustomFieldsPro.php:85”.

    Please ask the developers of your theme as to why that is.

    Regards,
    Bryle

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