- This topic has 4 replies, 3 voices, and was last updated 7 years, 3 months ago by Jeff.
- June 29, 2014 at 4:59 pm #18089BrianParticipant
Downloading update from http://updraftplus.com/?udm_action=download&slug=updraftplus&muid=1&token=…
Download failed. Forbidden
Return to Plugins page
Of course, I wanted to make this happen on a Sunday, so no support is available. I’ll submit a ticket and hope for an early morning Monday response.
[email protected]June 30, 2014 at 7:06 am #18814udadminKeymaster
The “forbidden” code wasn’t returned from our end… I located your download of the plugin in our logs, and it was normal (200 code – https://en.wikipedia.org/wiki/List_of_HTTP_status_codes):
22.214.171.124 – – [29/Jun/2014:19:44:24 -0400] “GET /plugin-info/?checking_for_updates=1&installed_version=126.96.36.199&udm_action=updateinfo&sid=(snip)&sn=(snip)&slug=updraftplus&[email protected]&p=amVzdXNkaw=&si=(snip) HTTP/1.1” 200 489 “-” “WordPress/3.4.1; http://www.weddalia.com/mx”
Thus, the “forbidden” message probably means that the file permissions on your WordPress installation are not right, and that there was a failure by WordPress to save the downloaded plugin zip to disk. Check the file permissions on these directories to make sure that they are read+writable by your webserver:
wp-content, wp-content/upgrade, wp-content/plugins, wp-content/plugins/updraftplus
DavidJuly 10, 2014 at 9:15 pm #18828JeffUser
I have recently purchased the Migrator addon, and have attempted to update my plugin after my purchase, similar to Brian. I am also getting the same error, that the ‘download failed. Forbidden.’
I have checked my folder permissions, and they are all read / write. Do you have any other suggestions?
[email protected]July 10, 2014 at 9:31 pm #18829udadminKeymaster
Based on interactions with a couple of others, I think what we suggested to Brian was wrong. (We sent Brian the download by email in the end).
I think the “Download failed. Forbidden.” means that our security provider (CloudFlare) returned a HTTP forbidden code.
I’ve made a configuration tweak to attempt to whitelist your attempt – please can you try again and let me know? If it doesn’t work I’ll email you it.
DavidJuly 10, 2014 at 9:34 pm #18830JeffUser
I just tried again and it was successful. Thank you very much for looking into it so quickly!
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