Forbidden

[BrianParticipant]

Update Plugin
Downloading update from https://updraftplus.com/?udm_action=download&slug=updraftplus&muid=1&token=…
Download failed. Forbidden

Return to Plugins page

Of course, I wanted to make this happen on a Sunday, so no support is available. I’ll submit a ticket and hope for an early morning Monday response.

Brian Rouley
[email protected]

[udadminKeymaster]

Hi Brian,

The “forbidden” code wasn’t returned from our end… I located your download of the plugin in our logs, and it was normal (200 code – https://en.wikipedia.org/wiki/List_of_HTTP_status_codes):

213.251.189.208 – – [29/Jun/2014:19:44:24 -0400] “GET /plugin-info/?checking_for_updates=1&installed_version=1.6.2.9&udm_action=updateinfo&sid=(snip)&sn=(snip)&slug=updraftplus&[email protected]&p=amVzdXNkaw=&si=(snip) HTTP/1.1” 200 489 “-” “WordPress/3.4.1; https://www.weddalia.com/mx”

Thus, the “forbidden” message probably means that the file permissions on your WordPress installation are not right, and that there was a failure by WordPress to save the downloaded plugin zip to disk. Check the file permissions on these directories to make sure that they are read+writable by your webserver:
wp-content, wp-content/upgrade, wp-content/plugins, wp-content/plugins/updraftplus

Best wishes,
David

[JeffUser]

Hi David,

I have recently purchased the Migrator addon, and have attempted to update my plugin after my purchase, similar to Brian. I am also getting the same error, that the ‘download failed. Forbidden.’

I have checked my folder permissions, and they are all read / write. Do you have any other suggestions?

Thank you,

Jeff M
[email protected]

[udadminKeymaster]

Hi Jeff,

Based on interactions with a couple of others, I think what we suggested to Brian was wrong. (We sent Brian the download by email in the end).

I think the “Download failed. Forbidden.” means that our security provider (CloudFlare) returned a HTTP forbidden code.

I’ve made a configuration tweak to attempt to whitelist your attempt – please can you try again and let me know? If it doesn’t work I’ll email you it.

David

[JeffUser]

Hi David,

I just tried again and it was successful. Thank you very much for looking into it so quickly!

Jeff M

[Author]

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