Forbidden

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #18089
    Brian
    Participant

    Update Plugin
    Downloading update from http://updraftplus.com/?udm_action=download&slug=updraftplus&muid=1&token=…
    Download failed. Forbidden

    Return to Plugins page

    Of course, I wanted to make this happen on a Sunday, so no support is available. I’ll submit a ticket and hope for an early morning Monday response.

    Brian Rouley
    [email protected]

    #18814
    udadmin
    Keymaster

    Hi Brian,

    The “forbidden” code wasn’t returned from our end… I located your download of the plugin in our logs, and it was normal (200 code – https://en.wikipedia.org/wiki/List_of_HTTP_status_codes):

    213.251.189.208 – – [29/Jun/2014:19:44:24 -0400] “GET /plugin-info/?checking_for_updates=1&installed_version=1.6.2.9&udm_action=updateinfo&sid=(snip)&sn=(snip)&slug=updraftplus&[email protected]&p=amVzdXNkaw=&si=(snip) HTTP/1.1” 200 489 “-” “WordPress/3.4.1; http://www.weddalia.com/mx”

    Thus, the “forbidden” message probably means that the file permissions on your WordPress installation are not right, and that there was a failure by WordPress to save the downloaded plugin zip to disk. Check the file permissions on these directories to make sure that they are read+writable by your webserver:
    wp-content, wp-content/upgrade, wp-content/plugins, wp-content/plugins/updraftplus

    Best wishes,
    David

    #18828
    Jeff
    User

    Hi David,

    I have recently purchased the Migrator addon, and have attempted to update my plugin after my purchase, similar to Brian. I am also getting the same error, that the ‘download failed. Forbidden.’

    I have checked my folder permissions, and they are all read / write. Do you have any other suggestions?

    Thank you,

    Jeff M
    [email protected]

    #18829
    udadmin
    Keymaster

    Hi Jeff,

    Based on interactions with a couple of others, I think what we suggested to Brian was wrong. (We sent Brian the download by email in the end).

    I think the “Download failed. Forbidden.” means that our security provider (CloudFlare) returned a HTTP forbidden code.

    I’ve made a configuration tweak to attempt to whitelist your attempt – please can you try again and let me know? If it doesn’t work I’ll email you it.

    David

    #18830
    Jeff
    User

    Hi David,

    I just tried again and it was successful. Thank you very much for looking into it so quickly!

    Jeff M

Viewing 5 posts - 1 through 5 (of 5 total)
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