How to recover my website after WP Crash

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin How to recover my website after WP Crash

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #472346
    katy3
    Participant

    Hi there I have performed a WP update on my web page but during the update the site froze and now will not recover, I have a HTTP ERROR 500, this page is not working, so I can’t recover the site from the updraft backup (performed just before the update). Can someone assist please?

    #472368
    Bryle Crodua
    Moderator

    Hi,

    A ‘500 Server error’ is a generic error code that indicates that ‘something’ has gone wrong on the server itself.

    You could contact your hosts/server admin and ask them to check the PHP error logs. The logs should contain further information on the exact error that is occurring.

    Regards,
    Bryle

    #472447
    katy3
    Participant

    It seems to be the WP dashboard that is crashed rather than my website, I just can’t get access to the WP dashboard because it won’t let me log in.

    Can you help?

    #473182
    katy3
    Participant

    Hi
    I was performing the WP update when the site froze, all I see now is HTTP ERROR 500 this site isn’t working, so I can’t recover the website from the Updraftplus backup I did just before the update attempt. I have contacted my provider who has checked the info.php file which has no errors. My website appears to be working correctly, however I cannot access the admin screen in WP to alter the site. The error occurred during the download of files in the update.

    Could someone assist please?

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.