- This topic has 3 replies, 2 voices, and was last updated 8 months ago by katy3.
- December 3, 2019 at 4:14 pm #472346katy3Participant
Hi there I have performed a WP update on my web page but during the update the site froze and now will not recover, I have a HTTP ERROR 500, this page is not working, so I can’t recover the site from the updraft backup (performed just before the update). Can someone assist please?December 3, 2019 at 4:59 pm #472368Bryle CroduaModerator
A ‘500 Server error’ is a generic error code that indicates that ‘something’ has gone wrong on the server itself.
You could contact your hosts/server admin and ask them to check the PHP error logs. The logs should contain further information on the exact error that is occurring.
BryleDecember 3, 2019 at 7:02 pm #472447katy3Participant
It seems to be the WP dashboard that is crashed rather than my website, I just can’t get access to the WP dashboard because it won’t let me log in.
Can you help?December 4, 2019 at 8:24 pm #473182katy3Participant
I was performing the WP update when the site froze, all I see now is HTTP ERROR 500 this site isn’t working, so I can’t recover the website from the Updraftplus backup I did just before the update attempt. I have contacted my provider who has checked the info.php file which has no errors. My website appears to be working correctly, however I cannot access the admin screen in WP to alter the site. The error occurred during the download of files in the update.
Could someone assist please?
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