UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › License renewal confusion
- This topic has 6 replies, 4 voices, and was last updated 4 years, 9 months ago by Bryle Crodua.
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AuthorPosts
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April 15, 2019 at 12:27 pm #376131rocket.77Participant
I purchased the following products in the past:
UpdraftPlus Premium Multi-Year Renewal (48hr birthday exclusive!) – Purchased January 2016 – Price: € 130.90
One-time ongoing operation support incident – Purchased April 2016 – Price: € 134.04Today I received a mail asking me to renew my purchase with a 40% discount. When I click on the link I am directed to renew “Enterprise (unlimited)” for a price of € 147.00.
This totally confuses me. I don’t need an enterprise account. I manage no more than 10 WordPress installations where the Updraft Plug-In is installed.
A Updraft Premium Business Account with all Add-Ons is all I need. How should I proceed?
Thanks,
GaryMay 12, 2019 at 6:09 pm #387063ynotwebParticipantI’m sad this has never been answered. What happens when our previous purchase product (Developer-unlimited) is no longer available. What if we downgrade? do we have to go around uninstalling and reinstalling the product again with whatever the new purchased license is?
May 13, 2019 at 4:05 pm #387438Bryle CroduaModeratorHi,
Apologies for the late reply.
You could actually just change or downgrade your license to Business.
All you have to do is login to your UpdraftPlus.com account, go to shop page, select UpdraftPlus Premium Business package, proceed to checkout and make sure to enter the renewal code to get discount.Regards,
BryleMay 28, 2019 at 8:22 pm #393279rocket.77ParticipantThanks Bryle,
I could update and apply the renewal code – everything’s OK now!Regards,
GaryMay 29, 2019 at 9:01 am #393460Bryle CroduaModeratorHi Gary,
Great! Please free to open a new ticket if you have any other questions or problems.
Regards,
BryleJune 14, 2019 at 2:03 pm #400018Grant McNultyParticipantHello,
I have a similar query and just want to confirm that I have done it correctly. My Agency licence expires on 18th June but I actually only need a Business licence. I did the following:
1. Went to shop
2. Purchased a Business licence
3. Added in the renewal code and ticked that it was a renewalI just wanted to confirm that all of my sites, add-ons etc. will work as they have been? Please let me know if there is anything else I need to do.
Thanks,
Grant
June 15, 2019 at 4:44 pm #400362Bryle CroduaModeratorHi Grant,
I have replied to other forum post you opened. Please reply through that post instead.
Thanks,
Bryle -
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