Lost settings

[ShaneParticipant]

I’ve got a lot of sites on SiteGround. I realised i wasn’t getting as many backup notificiations as normal so went to do some checks. Many of the Updraft plugins were gone – missing file and the ones that were there have lost settings to Backblaze, completely dropped settings to Dropbox and our optimised backup settings are gone replaced by default ones.

I note I now have options for hourly, two hourly, daily etc, but dont seem to have the time settings as before.

I suspect some update has munted the settings and undone many of our backups.

[ShaneParticipant]

This reply has been marked as moderator-only.

[ShaneParticipant]

To add more info – it appears my updraft plugins have been downgraded to Basic not premium. I have a two year subscription out to Oct 2022.

[Bryle CroduaModerator]

Hi Shane,

May I know what is the current plugin version? Can you also send me a copy of the last log that successfully completed and the latest one so we can compare?

Thanks,
Bryle

[ShaneParticipant]

Current Version: Version 2.16.62.0
 
I have just noticed the plugin is connected to central ( the install seems to automatically click the connect button instead of asking)
Site ID:
(used to identify any Vault connections) 67e6bfda14e9d2afbdcde1c9cb971db0
 
I have no logs from when it worked as they are removed by the updraft system and are gone.
 
The version seems to be be a non premium version. My premium license is out to next year so is well within a current plan.
 
Shane

[Bryle CroduaModerator]

Hi Shane,

It appears that the add-ons did not install when the plugin was updated.

The last digit in a 4-part version number is the number of installed add-ons. If you have 2.16.62.0, that means you have 0 add-on/s installed.

The most common values are:

.0 – No add-ons installed
.1 – A single add-on installed
.25 – All add-ons installed (Full Premium)

To activate the add-ons, this is done by entering your username and password in the “Premium/Extensions” tab.
After that you should see an update link from UpdraftPlus. Click on the link to update and it will install the add-ons.
The final version should be 2.16.62.25.

Regards,
Bryle

[Author]

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