- This topic has 5 replies, 2 voices, and was last updated 1 month, 2 weeks ago by Bryle Crodua.
- October 15, 2021 at 1:17 am #1249385ShaneParticipant
I’ve got a lot of sites on SiteGround. I realised i wasn’t getting as many backup notificiations as normal so went to do some checks. Many of the Updraft plugins were gone – missing file and the ones that were there have lost settings to Backblaze, completely dropped settings to Dropbox and our optimised backup settings are gone replaced by default ones.
I note I now have options for hourly, two hourly, daily etc, but dont seem to have the time settings as before.
I suspect some update has munted the settings and undone many of our backups.October 15, 2021 at 1:17 am #1249386ShaneParticipantThis reply has been marked as moderator-only.October 15, 2021 at 1:20 am #1249387ShaneParticipant
To add more info – it appears my updraft plugins have been downgraded to Basic not premium. I have a two year subscription out to Oct 2022.October 19, 2021 at 11:04 am #1252605Bryle CroduaModerator
May I know what is the current plugin version? Can you also send me a copy of the last log that successfully completed and the latest one so we can compare?
BryleOctober 19, 2021 at 7:25 pm #1252959ShaneParticipant
Current Version: Version 188.8.131.52
I have just noticed the plugin is connected to central ( the install seems to automatically click the connect button instead of asking)
(used to identify any Vault connections) 67e6bfda14e9d2afbdcde1c9cb971db0
I have no logs from when it worked as they are removed by the updraft system and are gone.
The version seems to be be a non premium version. My premium license is out to next year so is well within a current plan.
ShaneOctober 20, 2021 at 7:45 am #1253367Bryle CroduaModerator
It appears that the add-ons did not install when the plugin was updated.
The last digit in a 4-part version number is the number of installed add-ons. If you have 184.108.40.206, that means you have 0 add-on/s installed.
The most common values are:
.0 – No add-ons installed
.1 – A single add-on installed
.25 – All add-ons installed (Full Premium)
To activate the add-ons, this is done by entering your username and password in the “Premium/Extensions” tab.
After that you should see an update link from UpdraftPlus. Click on the link to update and it will install the add-ons.
The final version should be 220.127.116.11.
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