migration does not work as expected

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin migration does not work as expected

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  • #1803048
    Fulvia
    Participant

    Heelo,
    I did 2 times the migration process following your instructions.
    The migration does not restore the entire backup it died after the DAtabse, jumping to finish without restoring Mist-use plugin, Plugins, Themes, Uploads, Others, Cleaning.
    Of course the receiving site is not working…
    I paid the Premium version to have this feature so how I have to do to solve the issue?
    I saved the log but there is no way to attach here any image or file.
    Thanks

    #1803050
    Fulvia
    Participant
    This reply has been marked as moderator-only.
    #1803101
    Bryle Crodua
    Moderator

    Hi,

    To help us work out the cause of your problem, can you please send us a copy of the migration log?
    You can find this log in the ‘wp-content/updraft’ directory of your new site location.
    You can send the log file as an attachment or copy the contents into an online tool (such as http://pastebin.com/ )

    Regards,
    Bryle

    #1804047
    Fulvia
    Participant

    I can send log as an attachment? where?

    #1804327
    Vanessa
    Moderator

    Please use a tool such as pastebin.com to copy and paste the log

    #1806787
    Fulvia
    Participant

    Do you have an idea of how many rows the log has? It’s a hudge waste of time while I could send a pdf somehow.
    If this is not possible so please refound me as your system does not fit our needs.
    Thanks and kind regards

    #1807086
    Vanessa
    Moderator

    Hi,

    You can send the log in using our premium support form: https://updraftplus.com/paid-support-requests/
    Here you can just download the log and attach it.

Viewing 7 posts - 1 through 7 (of 7 total)
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