Moved: Reply To: Restore stuck on Verifying.

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  • #676553
    RED PILL Design
    Participant

    I have a similar issue. Also on 5.5.1.
    I know I run an older PHP version. I was about to upgrade that, when I discoverd a layout issue with the site and wanted to fix that by restoring a backup.

    Home URL: https://www.osvdelphis.nl
    Site URL: https://www.osvdelphis.nl
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: No
    WP Debug Log Active: No
    WP Debug Log file location: —
    WP Cron: Yes
    Language: nl_NL
    Upload Directory Location: https://www.osvdelphis.nl/wp-content/uploads
    Server Information
    Server Info: Apache
    Server IP Address: 185.135.241.90
    Server Protocol: server90.hosting2go.nl
    Server Administrator: [email protected]
    Server Web Port: 443
    CGI Version: CGI/1.1
    PHP Version: 7.0.33
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.70.0, OpenSSL/1.1.1g
    SUHOSIN Installed: –
    Max Upload Size: 64 MB
    Default Timezone is UTC: Yes
    PHP Error Log File Location:
    PHP Extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, gmp, SPL, iconv, session, intl, json, mbstring, mcrypt, standard, mysqlnd, mysqli, PDO, pdo_mysql, pdo_sqlite, Phar, posix, Reflection, imap, SimpleXML, soap, sockets, exif, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zip, cgi-fcgi
    fsockopen/cURL: Yes
    SoapClient: Yes
    DOMDocument: Yes
    GZip: Yes
    Multibyte String: Yes
    Remote Get Status: Yes
    Post Types
    revision: 499
    attachment: 230
    facebook_events: 98
    scm_member: 50
    nav_menu_item: 44
    post: 33
    customize_changeset: 29
    page: 21
    scm_comp: 15
    shared_item: 13
    popup_theme: 8
    quality_slider: 3
    scm_comp_group: 3
    scm_teamplayer: 3
    scm_competitor: 2
    player_list: 1
    custom_css: 1
    scm_match: 1
    popup: 1
    Time and Zone
    WP Local Time: UTC+2
    DB Time : 2020-10-06 05:59:22
    PHP Time: 2020-10-06 05:59:22
    Current Theme
    Name: Unicon Child
    Version: 1.0.0.1489938097
    Author URL: https://accesspressthemes.com/
    Child Theme: Yes
    Parent Theme Name: Unicon
    Parent Theme Version: 1.0.0
    Parent Theme Author URL: https://accesspressthemes.com/

    #676605
    Bryle Crodua
    Moderator

    Hi @RED PILL design,

    I have moved this to a new thread.

    To help us with your issue, can you please describe the problem you are having?
    If possible, please include:

    – What the symptoms of the issue are.
    – When the problem occurred.
    – Any Error or Warning messages that are output.

    If you have a relevant backup or restoration log available, could you attach a copy of that log?
    These logs can be found either in the Existing Backups tab of the UpdraftPlus dashboard, or in the ‘wp-content/updraft’ directory of your site.

    Best Wishes,
    Bryle

    #676764
    RED PILL Design
    Participant

    Hi,
    I have a similar issue as “Verifying for past 5 hours” (started by happyhappy) and “Restore stuck on verifying” (started by Mark Sapiro).
    I know I am running an older version of PHP (7.0).
    I wanted to updatre that, when I noticed a layout issue with th theme. So I wanted to restore to an earlier version of the website, in which the layout was fine.
    When I run the restore it hangs on “Verifying…..”

    The content of the log fil of today:
    0000.003 () Opened log file at time: Tue, 06 Oct 2020 05:45:06 +0000 on https://www.osvdelphis.nl
    0000.003 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.16.29.0 WP: 5.5.1 PHP: 7.0.33 (cgi-fcgi, Linux server90.hosting2go.nl 2.6.27.29.super.3 #1 SMP Mon Dec 2 12:00:57 CET 2019 i686) MySQL: 10.3.23-MariaDB WPLANG: nl_NL Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 51M | 54M) multisite: N openssl: OpenSSL 1.1.1g 21 Apr 2020 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.004 () Free space on disk containing Updraft’s temporary directory: 1396209.6 MB

    I have an animated GIF of the restore action, but I don’t see an upload button.

    #676936
    Bryle Crodua
    Moderator

    Hi,

    Can you try to ask your host to increase your server I/O limit, maximum_execution_time and site memory?
    The attempt a new restoration process and see if it is able to successfully run the restoration.

    Regards,
    Bryle

    #677796
    RED PILL Design
    Participant

    I have added the following lines to the php.ini:
    max_execution_time= 1500
    memory_limit = 512M

    This doesn’t haven any effect. Still hangs on verifying.
    I could not find the parameter for server io limit.

    Also I don’t see the changes to max_execution_time nor memory_limit in the logfile:
    0000.002 () Opened log file at time: Wed, 07 Oct 2020 18:53:42 +0000 on https://www.osvdelphis.nl
    0000.002 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.16.29.0 WP: 5.5.1 PHP: 7.0.33 (cgi-fcgi, Linux server90.hosting2go.nl 2.6.27.29.super.3 #1 SMP Mon Dec 2 12:00:57 CET 2019 i686) MySQL: 10.3.23-MariaDB WPLANG: nl_NL Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 46.8M | 50M) multisite: N openssl: OpenSSL 1.1.1g 21 Apr 2020 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.002 () Free space on disk containing Updraft’s temporary directory: 1396634.5 MB

    #678256
    Bryle Crodua
    Moderator

    Hi,

    Please could you send us a copy of the latest full backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    I will ask one of my colleagues to check.

    Regards,
    Bryle

    #679819
    RED PILL Design
    Participant

    Sure, where do I send it to?

    #680886
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the delay over the weekend.

    Please copy the content into an online an online service such as Dropbox or Pastebin, and post the link here.

    Best Wishes,
    Bryle

    #681279
    RED PILL Design
    Participant
    This reply has been marked as private.
    #681292
    RED PILL Design
    Participant
    This reply has been marked as private.
    #681613
    Bryle Crodua
    Moderator

    Hi,

    May I know by the way which backup set you are trying to restore please?
    Can we test the restoration directly on this site?

    Regards,
    Bryle

    #681755
    RED PILL Design
    Participant
    This reply has been marked as private.
    #682603
    Bryle Crodua
    Moderator

    Hi,

    I have attempted a restore of the uploads.zip component and the restoration is stuck.
    Are you able to check the I/O usage on your server and see if it has reached it resource limit?

    Regards,
    Bryle

    #686159
    RED PILL Design
    Participant

    No I am not able to check that.

    #686162
    RED PILL Design
    Participant

    No Change:
    0000.001 () Opened log file at time: Mon, 19 Oct 2020 19:56:46 +0000 on https://www.osvdelphis.nl
    0000.001 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.16.30.0 WP: 5.5.1 PHP: 7.0.33 (cgi-fcgi, Linux server90.hosting2go.nl 2.6.27.29.super.3 #1 SMP Mon Dec 2 12:00:57 CET 2019 i686) MySQL: 10.3.23-MariaDB WPLANG: nl_NL Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 46.8M | 50M) multisite: N openssl: OpenSSL 1.1.1g 21 Apr 2020 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.002 () Free space on disk containing Updraft’s temporary directory: 1395302.9 MB

Viewing 15 posts - 1 through 15 (of 16 total)
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