UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Multisite will not backup
- This topic has 11 replies, 2 voices, and was last updated 4 years, 5 months ago by Bryle Crodua.
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September 18, 2019 at 8:57 pm #436083erin18Participant
I upgraded to Multisite and now notice that it is hanging on backup. How do I fix this?
September 19, 2019 at 11:21 am #436276Bryle CroduaModeratorHi,
Please could you send us a copy of the latest full backup log?
This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.Regards,
BryleSeptember 20, 2019 at 7:07 pm #436872erin18ParticipantI hope I made this public correctly…. if not, I’ll do dropbox
https://drive.google.com/open?id=1m8ogWB8-88UYBueExocDy8goczN_bmfs
September 20, 2019 at 8:02 pm #436890erin18ParticipantNevermind, I’ll go straight to dropbox
https://www.dropbox.com/s/nocqhecm2du6c4x/log.ade8510b4f8c.txt?dl=0
September 29, 2019 at 10:18 pm #440122erin18Participantany updates on this?
October 1, 2019 at 10:49 am #440813Bryle CroduaModeratorHi,
Apologies for the late reply.
Please can you reduce the split archive size to 25Mb?
To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.Regards,
BryleOctober 5, 2019 at 10:00 pm #442615erin18ParticipantOctober 22, 2019 at 9:00 pm #449088erin18ParticipantFYI, I am still awaiting resolution on this.
October 24, 2019 at 3:50 pm #449813Bryle CroduaModeratorHi,
Found this from the log “0001.813 (0) PHP event: code E_WARNING: Error while sending QUERY packet. PID=32583 (line 2007, wp-includes/wp-db.php)”
The most likely cause is that the database server drops the connection to WordPress after a set amount of time, and as a result UpdraftPlus isn’t able to update the database’s record of backup progress. You could avoid that by adding this to your wp-config.php, which causes UpdraftPlus to kill itself after 90 seconds (which appears to be the time after which the errors start) – when it resumes, it then will get another 90 seconds (and will continue until it completes):
define(‘UPDRAFTPLUS_SET_TIME_LIMIT’, 90);
Best wishes,
BryleOctober 25, 2019 at 10:20 pm #450347erin18ParticipantThis reply has been marked as private.October 25, 2019 at 11:09 pm #450356erin18ParticipantI think I have fixed it by re-authenticating google
October 26, 2019 at 5:16 pm #450589Bryle CroduaModeratorHi,
Great! Glad that fixed the issue.
Regards,
Bryle -
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