Multisite will not backup

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #436083
    erin18
    Participant

    I upgraded to Multisite and now notice that it is hanging on backup. How do I fix this?

    #436276
    Bryle Crodua
    Moderator

    Hi,

    Please could you send us a copy of the latest full backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    #436872
    erin18
    Participant

    I hope I made this public correctly…. if not, I’ll do dropbox

    https://drive.google.com/open?id=1m8ogWB8-88UYBueExocDy8goczN_bmfs

    #436890
    erin18
    Participant
    #440122
    erin18
    Participant

    any updates on this?

    #440813
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the late reply.

    Please can you reduce the split archive size to 25Mb?
    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.

    Regards,
    Bryle

    #442615
    erin18
    Participant
    #449088
    erin18
    Participant

    FYI, I am still awaiting resolution on this.

    #449813
    Bryle Crodua
    Moderator

    Hi,

    Found this from the log “0001.813 (0) PHP event: code E_WARNING: Error while sending QUERY packet. PID=32583 (line 2007, wp-includes/wp-db.php)”

    The most likely cause is that the database server drops the connection to WordPress after a set amount of time, and as a result UpdraftPlus isn’t able to update the database’s record of backup progress. You could avoid that by adding this to your wp-config.php, which causes UpdraftPlus to kill itself after 90 seconds (which appears to be the time after which the errors start) – when it resumes, it then will get another 90 seconds (and will continue until it completes):

    define(‘UPDRAFTPLUS_SET_TIME_LIMIT’, 90);

    Best wishes,
    Bryle

    #450347
    erin18
    Participant
    This reply has been marked as private.
    #450356
    erin18
    Participant

    I think I have fixed it by re-authenticating google

    #450589
    Bryle Crodua
    Moderator

    Hi,

    Great! Glad that fixed the issue.

    Regards,
    Bryle

Viewing 12 posts - 1 through 12 (of 12 total)
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