Nag screen still showing after Subscription renewal

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin Nag screen still showing after Subscription renewal

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #508772
    Fred
    Participant

    Why is the Nag screen prompting me to renew UD+ at the top of any site where I have it installed even though I have renewed my subscription!

    #509356
    Bryle Crodua
    Moderator

    Hi Fred,

    Please can you provide us with your UpdraftPlus.com email address so we can check your account?

    Thanks,
    Bryle

    #510236
    Fred
    Participant
    This reply has been marked as private.
    #510921
    Bryle Crodua
    Moderator

    Hi Fred,

    It appears that our licencing server did not recognise your purchase as a renewal.
    I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Best Wishes,
    Bryle

    #510955
    Fred
    Participant

    Thank you!

Viewing 5 posts - 1 through 5 (of 5 total)
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