UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › No more Developer Licence?
- This topic has 4 replies, 4 voices, and was last updated 5 years, 11 months ago by Holger Lenzdorf.
-
AuthorPosts
-
May 23, 2018 at 7:12 pm #283287Holger LenzdorfParticipant
First of all, I’m very angry about your downgrade from developer to agency license. As a long-standing customer who has always extended his license, this is so annoying. I have never saw this before.
However, for me it is completely incomprehensibly why I can’t even buy the Unlimited license as renewal with your specified renewal code. If i apply that coupon it say thas it doesn’t work.
An off course the third issue, i also CANT download the current file. It says there is no file to download. My license is valid til july, so what´s happens?!
First the sneaky downgrade, second i CANT renew my license with renewal code, third i cant download my files anymore.
I hope you will fix that soon, thank you!
HOLGER
May 24, 2018 at 2:22 pm #283479TeoParticipantI got the same thing going on – They have deleted my licenses and downloads and can no longer download the current version. I purchased the unlimited license 3 months ago. They replied they fixed it but no response after I said it was still gone. If you have any ideas – let me know. Not trying to hijack your post – just feels good to know I am not the only one who got the shaft on this.
May 24, 2018 at 2:26 pm #283482Christopher BorchertParticipantSame here: my downloads are no longer available. I’m surprised by the removal of the developer license, or rather the replacement of it by a similar license for more than double the price.
Just lending my support and subscribing to the thread.
May 24, 2018 at 3:12 pm #283498Dee NutbourneModeratorHi,
Our apologies for the inconvenience.
The missing download links are currently being investigated by our lead developer.
In the meantime, a download link is available from the installation guide:
https://updraftplus.com/support/installing-updraftplus-premium-your-add-on/
@Holger Lenzdorf, From our records, it appears that your licenses are not ready to renew. The coupon is only valid 4 weeks before to 6 weeks after the expiry date. Your licenses are not scheduled to expire for 8 weeks.The renewal coupon will work with any UpdraftPlus package.
Regarding the pricing change, I can pass on your feedback to our management team.
Apologies again for the inconvenience.
Best Wishes,
David NMay 24, 2018 at 3:46 pm #283521Holger LenzdorfParticipantOk, thank you for that information.
-
AuthorPosts
- The topic ‘No more Developer Licence?’ is closed to new replies.