No option to reset/release sites on my licenses page

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This topic contains 8 replies, has 3 voices, and was last updated by  Bryle Crodua 2 months, 4 weeks ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 1, 2019 at 5:00 pm #358175
    Michelle
    Participant

    Hi, I have a 35-license developer account, and am trying to recycle old licenses from sites that no longer exist – I can’t login to them and they aren’t backing anything up, obviously – but there’s no option to do that for most of the sites on My Account page. Only one has the option to ‘Reset’ and it’s not one of the ones I want to deactivate. Can you help? Thanks, Michelle

    March 2, 2019 at 4:47 pm #358524
    Bryle Crodua
    Moderator

    Hi Michelle,

    Please check FAQ: https://updraftplus.com/faqs/how-can-i-release-re-cycle-a-licence/

    However, if you need the licence now we can reset it for you. Just send us the site URL here.

    Regards,
    Bryle

    March 5, 2019 at 9:06 pm #359663
    sally4
    Participant
    This reply has been marked as private.
    March 6, 2019 at 7:45 am #359811
    Bryle Crodua
    Moderator

    Hi @sally4,

    If just using UpdraftPlus to migrate a site or using it on a development site, you can just activate the Migrator add-on only.

    UpdraftPlus Migrator add-on has unlimited licence and as part of any of the UpdraftPlus Premium package you can install this independently and activate in as many sites as you want.

    To activate the Migrator only, follow the installation guide to Step 4. At Step 4, find the Migrator entry in the Premium/Extensions tab (rather than the ‘All Add-ons’ entry), and follow the activation link for Migrator. UpdraftPlus will then prompt you to update and activate Migrator.

    Regards,
    Bryle

    March 6, 2019 at 4:00 pm #359968
    Michelle
    Participant
    This reply has been marked as private.
    March 20, 2019 at 8:56 pm #365732
    Michelle
    Participant
    This reply has been marked as private.
    March 21, 2019 at 6:57 pm #366122
    Bryle Crodua
    Moderator

    Hi Michelle,

    Apologies for that.

    Can you provide me with the email address that is associated with your UpdraftPlus.com account please?

    Regards,
    Bryle

    March 29, 2019 at 3:50 pm #369235
    Michelle
    Participant
    This reply has been marked as private.
    March 29, 2019 at 4:58 pm #369254
    Bryle Crodua
    Moderator

    Hi Michelle,

    Thank you!

    I have reset the licences for you now.

    Regards,
    Bryle

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