No support possible

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #2148408
    Mirco Finn
    Participant

    Impossible to send premium support requests. Cloudflare blocks it.

    #2148409
    Mirco Finn
    Participant
    This reply has been marked as moderator-only.
    #2148411
    Mirco Finn
    Participant
    This reply has been marked as private.
    #2148416
    Mirco Finn
    Participant
    This reply has been marked as private.
    #2148926
    Mirco Finn
    Participant
    This reply has been marked as private.
    #2149059
    Paul Bevan
    Moderator

    Hello,

    I am sorry about the continued problems you have been having with this – I have whitelisted your IP address.

    Given the critical error, I would suggest switching on WordPress debugging as per these instructions – re-run the restoration and check the error log generated in the wp-content folder.

    I would also recommend increasing your PHP memory_limit directive from 256M to 512M.

    Best,

    Paul

    #2159804
    Kelly-Anne Brooks
    Participant
    This reply has been marked as private.
    #2159817
    Paul Bevan
    Moderator

    Hello,

    Thank you for your message – apologies for the inconvenience, we have now whitelisted this IP. Please let me know if you are able to submit a support ticket.

    Best,

    Paul

Viewing 8 posts - 1 through 8 (of 8 total)
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