Recover unused licenses

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Viewing 15 posts - 1 through 15 (of 19 total)
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  • May 19, 2019 at 4:12 pm #389739
    Ren
    Participant

    I have bought a 10 pack, 6 or 7 of which are now on sites that are defunct. I was not aware until I needed to install on a new site that I don’t have access to those licenses to reuse. Is there a process for getting them to a state that they can be recovered in my account? What do I do in the meantime? Is there an on-site process to deactivate them? I could not find a solution in your docs.

    May 20, 2019 at 10:44 am #389983
    Bryle Crodua
    Moderator

    Hi,

    Please can you open a new ticket here – https://updraftplus.com/paid-support-requests/
    Then provide us list of websites that you wish to be removed from your licences.

    Regards,
    Bryle

    May 20, 2019 at 4:51 pm #390191
    Ren
    Participant

    Thanks, but when I go the support site and select, “I want to release a license” I end up at a dead end where there is no submit button. It suggests I go to my license page to release them. Unfortunately none of them have a link to release them. My order number is 354554. I want to recover the licenses form the following defunct sites:

    https://bart.thatwebplace.com
    https://rotary.thatwebplace.com
    https://sitesbythemonth.com

    Home

    Home


    https://test.themoviestudios.com

    Thank you.

    May 20, 2019 at 4:53 pm #390192
    Ren
    Participant

    also:
    https://plug-ins.thecomputermasters.com

    Home

    May 20, 2019 at 4:54 pm #390193
    Ren
    Participant

    Your system is having a problem taking my site names. This is another one

    Home

    May 21, 2019 at 9:20 am #390509
    Bryle Crodua
    Moderator

    Hi,

    I have reset the licences for you now.

    Regards,
    Bryle

    May 21, 2019 at 6:15 pm #390750
    Ren
    Participant

    could you please release one more from a domain that no longer exists:

    calaverasdemocrats.org

    May 22, 2019 at 3:22 pm #391102
    Bryle Crodua
    Moderator

    Hi,

    Okay, I have reset it as well.

    Regards,
    Bryle

    May 22, 2019 at 3:22 pm #391103
    Bryle Crodua
    Moderator

    Hi,

    Okay, I have reset it as well.

    Regards,
    Bryle

    May 28, 2019 at 4:36 pm #393195
    Ren
    Participant

    My account now shows I have 7 licenses available. However, when I try to install one of those licenses on a new site, I get an error telling me I am out of licenses and need to buy more. How do I fix this?

    May 29, 2019 at 9:00 am #393458
    Bryle Crodua
    Moderator

    Hi,

    Apologies, please could you try connecting the site to your account, but disable the ‘Add this website to UpdraftCentral’ option:
    https://prnt.sc/nut7r2

    I believe an issue with the UpdraftCentral registration code is blocking the site from being assigned a licence.

    Best Wishes,
    Bryle

    May 29, 2019 at 3:31 pm #393643
    Ren
    Participant

    I do not have that selection on my screen.

    https://prnt.sc/nuzkrr

    May 30, 2019 at 7:33 am #393903
    Bryle Crodua
    Moderator

    Hi,

    Do you have the latest version installed on your site 2.16.14.x?

    Regards,
    Bryle

    May 30, 2019 at 10:14 am #393968
    udadmin
    Keymaster

    Hi Ian,

    Since you’ve opened your own topic, I will delete your post here to avoid unwanted emails to the topic owner. (FAQ for anyone else who wants it on where to click to release a licence: https://updraftplus.com/faqs/how-can-i-release-re-cycle-a-licence/).

    David

    May 30, 2019 at 10:22 am #393976
    ianstudio
    Participant
    This reply has been marked as private.
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