Remove licence for non existent systems

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin Remove licence for non existent systems

  • This topic has 9 replies, 3 voices, and was last updated 1 week, 1 day ago by laguna2d.
Viewing 10 posts - 1 through 10 (of 10 total)
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  • #471362
    Daveb_updraftplus
    Participant

    Hi,

    Looking at my licences, I seem to have three types

    1) Live and working – good
    2) Sites that no longer exist so I cannot “delete” the installation so I can’t reclaim the licence
    3) One site that is live, doesn’t have Updraft Plus installed and I’m not sure it ever did, yet it is reported as having a licence and if de-installed then in 8 days I can reclaim it – BUT it’s not installed, how do I de-install it?

    I am confused, I’d like to reclaim from 2) and no idea what is going on with 3) what do I do?

    bean

    #472353
    Bryle Crodua
    Moderator

    Hi,

    Please can you provide us the website URL that you wish to be removed?
    Could you also provide us your UpdraftPlus.com emaill address?

    Regards,
    Bryle

    #472402
    Daveb_updraftplus
    Participant
    This reply has been marked as private.
    #473103
    Bryle Crodua
    Moderator

    Hi,

    I’ve reset/released the licence you’ve requested.

    Please see FAQ how you can reset the license in the future – https://updraftplus.com/faqs/how-can-i-release-re-cycle-a-licence/

    Regards,
    Bryle

    #473202
    laguna2d
    Participant

    Bonjour, il y a quelques jours j’ai acheter la licence premium, mais j’ai activé la licence sur le site qui n’existe plus (erreur de ma part) est-il possible de transferer ma licence du site https://var-informatique.com sur le nouveau : https://aidr-informatique.com

    Je vous remercie infiniment et désolé pour mon erreur

    Cordialement

    #473203
    laguna2d
    Participant

    Hello,
    a few days ago I buy the premium license, but I activated the license on the site that no longer exists (error on my part) is it possible to transfer my license site https://var-informatique.com on the new: https://aidr-informatique.com

    Thank you very much and sorry for my mistake Sincerely

    #473392
    Daveb_updraftplus
    Participant

    Thank you very much for your help

    #473511
    laguna2d
    Participant
    This reply has been marked as private.
    #473522
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the late reply.
    I already have released the licence you’ve requested.

    You can now assign the licence to your site.

    Regards,
    Bryle

    #473525
    laguna2d
    Participant
    This reply has been marked as private.
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