Removing updraft from deleted sites

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin Removing updraft from deleted sites

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #374042
    Daniel
    Participant

    Hello,

    I have updraft Premium installed on several development sites which have now been deleted yet they are still showing as active and registered in my Updraft account. I cannot deactivate the plugin as the sites are no longer there! Can you advise me on how to sort this as my licence allocation is 50% taken up by dead sites. Thank you. Dan Speed

    #374052
    hmane
    Moderator

    Hi Daniel,

    Please check this article on how to release/reset license:

    How can I release / re-cycle a licence?

    If you have anymore questions, please feel free to write back to us.

    Have a nice day!

    Regards,
    Harshad

    #374092
    Daniel
    Participant

    Hello Harshad,

    Thanks for your reply but this doesn’t work. The article describes the requirement to uninstall updraftPlus from the sites which I cannot do as the sites are either deleted or I no longer have access to them. There is no option next to the active licenses to Reset. Do you have another option please?

    #374190
    Bryle Crodua
    Moderator

    Hi Daniel,

    Please can you provide us the list of websites that you wish to be removed from your licences?
    Kindly include the email address that is associated with your email address.

    Regards,
    Bryle

    #374206
    Daniel
    Participant
    This reply has been marked as private.
    #375203
    Dee Nutbourne
    Moderator

    Hi Daniel,

    I have reset those licences for you now.

    Best Wishes,
    Dee

Viewing 6 posts - 1 through 6 (of 6 total)
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